To perform this role, it is essential that the incumbent is an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991

About Us?

The Institute for Urban Indigenous Health (IUIH) leads the development, planning and delivery of comprehensive primary health care for Aboriginal and Torres Strait Islander people living in Southeast Queensland.

The Goodna Clinic was established in 2014 in response to the large and unmet health and related needs of a large and growing population of Aboriginal and Torres Strait Islander people in the Goodna region.

About the Role?

As a Medical Receptionist for our IUIH Goodna clinics you will play an important role in our service delivery. Within this role you will provide quality customer service, effective and efficient administrative support and you will play an integral role in our overall patient engagement and attendance.

• Prepare for daily appointments by preparing clients files and relevant materials.
• Provide general admin support to the Clinic Team including, photocopying, compilation of materials/folders, preparation for program activities.
• Confirm with patients follow up dates and next appointment dates.
• Review, Monitor and Audit data accuracy.
• Adhere to practices to achieve high booking and attendance rates.
• Provide high quality customer service to clients both in person and over the phone.

About You?

To perform this role, it is essential that the incumbent is an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991

• Current Blue Card (prior to commencement)
• Criminal History Check (or willing to obtain)
• Current Certificate in CPR (or willing to obtain)
• Ability to work sensitively and effectively with Aboriginal and Torres Strait Islander communities, their leaders and health professionals, while respecting traditional culture, values and ways of doing business.

Desirable, but not mandatory:

• Previous experience within an Aboriginal and Torres Strait Islander Community Controlled Health Service
• Previous experience working with an electronic Patient Management System e.g. MMEx (electronic medical appointment system

What Can we Offer?

At IUIH we recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees, and people with disability.

• At IUIH ‘Our Collectivity is Our Strength’.
• We are a diverse and inclusive workplace that invites applications from all people.
• Be part of Australia’s largest community controlled Aboriginal Health Service.
• Access to “Growing Our Own Opportunities” through in-house training and programs.
• Weekly Staff Wellness activities and ‘Gather and Grow’ yarns and award ceremonies.
• Propa ‘Ways’ training and a cultural integrity framework embedded through our monthly socialisation activities.
• Opportunities to attend community events such as NAIDOC, Rugby League Carnivals and more.
• A range of Salary Sacrifice options including Novated Leasing, Meal & Entertainment Cards and lots more.

APPLICATIONS CLOSE – Midday Monday 9th June 2025