About the company
Forum Recruitment is proud to partner with a leading professional services firm that specialises in real estate and investment management. With a global presence, the company provides a wide range of services including property management, leasing, and advisory services.

About the role
Reporting to the Account Lead, the concierge delivers exceptional client experiences through engagement, communication, and high-touch service within a select portfolio of properties. This role involves increasing engagement and partnership between service partners and clients to provide superior service delivery while enhancing personal and professional skills.

Responsibilities

• Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations.
• Engage visitors, employees, and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner.
• Act as a central point of contact, providing information and wayfinding for the campus, services, and activities.
• Actively monitor and maintain the front desk and surroundings to ensure an environment that is safe, clean, organised, and reflects brand standards.
• Provide visitor registration support and ensure a seamless and delightful guest experience.

About you
To be successful in this role, you will have:

• Professional presentation and conduct, with previous experience in premium corporate office or Hospitality/Events position.
• A motivated initiative-taker with a proven track record of successfully delivering quality to their client.
• A pro-active, can-do attitude and a willingness to support a range of tasks from reception coverage, to email and ticket response and event set up.
• Engaging and tech-savvy.
• A police background check clearance is required for this role.

What's in it for you?
You will be part of a dynamic and supportive team, working in a collaborative environment. This role offers the opportunity to work closely with senior leadership and gain valuable experience in a growing property investment and management group.

Next steps
Please attach your resume and cover letter by following the links on this website to APPLY. Alternatively contact Charlotte Preece on 0408 663 834 for a confidential discussion if you believe this position would suit your experience.