This role offers the chance to be at the forefront of a renowned luxury brand, building your reputation while delivering unparalleled client satisfaction.

The Company
Our client is an esteemed luxury brand celebrated for its precision craftsmanship and heritage in horology. Known for blending timeless design with cutting-edge engineering, the brand offers a distinctive collection of watches that embody performance, innovation, and enduring style. With an expanding presence in the Australian market, this is an exciting time to join their journey.

The Role
We are seeking an experienced Senior Client Advisor to join the boutique team of a prestigious luxury brand located in Melbourne’s CBD. In this role, you will provide a premium, tailored experience to a discerning clientele, guiding them through their journey of selecting high-end timepieces that match their lifestyle and aspirations.

This position not only places you at the front line of a globally respected luxury name, it also offers clear progression into an Assistant Boutique Manager role for the right candidate. As a trusted representative of the brand, you will deliver detailed product knowledge, a seamless buying experience, and an unmatched level of service, ensuring each client feels personally valued and connected to the brand’s story.

Key Responsibilities

• Deliver a world-class, personalised client experience by anticipating and responding to customer needs.
  
  
• Provide expert guidance on the brand’s collections, materials, and craftsmanship to support confident purchasing decisions.
  
  
• Showcase the brand’s range with passion and precision, highlighting the unique elements of each timepiece.
  
  
• Build and maintain long-term client relationships, ensuring client retention and repeat business.
  
  
• Handle high-value transactions and confidential client information with the utmost discretion and integrity.
  
  
• Drive performance through sales excellence, cross-selling, and upselling while maintaining a client-first approach.
  
  
• Use POS and CRM systems to manage client records, track sales, and support operational efficiency.
  
  

Skills & Experience

• Experience in luxury retail or high-end client service, ideally within timepieces.
  
  
• Proven ability to deliver personalised service and build lasting client relationships.
  
  
• A strong sales mindset with confidence in upselling and closing premium transactions.
  
  
• Passion for luxury timepieces or an eagerness to grow in the watch industry.
  
  
• Excellent communication and interpersonal skills with a refined, customer-centric approach.
  
  
• Proficiency in using CRM and retail systems to support the sales process and client engagement.
  
  

Benefits
As a Senior Client Advisor, you will be immersed in a brand environment that values heritage, innovation, and personal excellence. You’ll work closely with clients who appreciate craftsmanship and seek only the finest in luxury. This role offers genuine career development, including a path toward becoming an Assistant Boutique Manager. You’ll also benefit from continuous training, brand immersion, and the opportunity to grow within a respected global name.

For More Information
To express your interest in this opportunity, please apply via the link or contact Nadia Tribuzio on 0403 557 631 or email [email protected] for a confidential discussion.

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