SINOTRANS is a leading global transport and logistics provider, delivering seamless international sea and air freight forwarding services alongside end-to-end logistics solutions throughout Australia and worldwide.

We are currently seeking an experienced Account Manager to join our team based in Sydney.

Key Responsibilities Include (but are not limited to):

Manage existing key accounts across Australia, including pricing, customer expectations, and logistics operations such as warehousing, distribution, and freight forwarding.

Handle all communications and service delivery for key customers, while liaising with stakeholders including clients, internal logistics teams, suppliers, landlords, and other relevant parties.

Regularly work on-site at warehouses and logistics facilities to ensure timely and effective customer service through active listening, clear communication, efficient coordination, and solution-oriented support.

Prepare, monitor, and drive improvements on monthly KPIs.

Oversee monthly account reconciliation and payment management with both suppliers and customers.

Support client visits, stocktakes, site inspections, and bidding preparations.

Proactively resolve client issues, applying problem-solving skills on a daily basis.

Build and maintain strong relationships with customers, partners, and suppliers.

To be successful in this role, the ideal candidate will possess the following:

A minimum of 2 years’ experience in the logistics industry, with a focus on key account management

Strong understanding of warehousing and freight forwarding operations, including key tasks and stakeholder relationships

Proficiency in data entry and spreadsheet management, with the ability to quickly adapt to new systems

Excellent communication, presentation, negotiation, IT, and administrative skills

Strong planning abilities and a keen eye for detail

Fluency in both English and Chinese (written and spoken)

Ability to work independently and efficiently in a fast-paced, dynamic environment

A genuine passion for delivering top-tier customer service

Willingness to travel domestically as required

If you are interested in this opportunity, please send your CV to:
📧 [email protected]