Are you ready for the next step in your QSR / Retail / Franchise career? This unique opportunity offers the chance to work with an iconic National Brand in a key Area Manager role within our Operations Team. Focused on the Western Australian market we are looking with someone who has

Experience in multi-site management and experienced in QSR

Ability to identify sales growth opportunities in a business

Knows local (WA) area marketing

Ability to coach and influence on what good looks like to Team and Franchisees

Ability to read profit and loss statements and coach franchises' profit opportunities in their business

Team player and doesn’t mind getting their hands dirty

Ability to manage multiple tasks and is a good time manager

Sales and profit growth driven

Discipled with compliance, especially around food/customer and team member safety

Ability to prepare reports and communicate to FP’s in an efficient manner

Ability to use Microsoft suite of software.

The Cheesecake Shop is a nationally recognised brand, with over 250 cake bakeries and over 2000 employees across Australia and New Zealand. The business operates under a franchise model and the opportunity now exists for the right person to join our team to lead Operations function in the WA market.

We are looking for a candidate who can manage Western Australian operations and extend its reach to help improve business operations and performance across the network. Your focus will be on working with our FP’s to enhance their success and the profitability of the businesses they operate.

We need a candidate that will be part of the WA Team and can work effectively with the operational parts of the business and the franchise stores. We believe in having a flat structure where you will have direct access to the Head of Operations. We are committed to living out our values and truly collaborating with our Franchise Partners to help them succeed.

Following our recent brand refresh and visual transformation, The Cheesecake Shop is embarking on a journey of continuous evolution. This transformation extends beyond our refreshed look – we are committed to continually enhancing our practices to better support our Franchise Partners and support them in growing their business. Whilst you will have an office - the sky is the limit in terms of time spent in store with our Partners.

The Cheesecake Shop recognises the importance of effective Operations as a critical enabler across the business. We are looking for someone to join our team who can help us take store operations to the next level, benefitting both our Franchise Partners and the corporate team.

Responsibilities

Deliver effective store visits, building strong relationships with Franchise Partners and develop quality Operations Plans to improve customer experience, team member experience, sales, standards and profitability

Support new store openings and new Franchisees with post orientation training and business coaching

Conduct in store customer service training and product knowledge training. Ensure all Franchisees and store teams are engaged, trained and ready to execute all company promotions

Liaise with franchisee to execute marketing initiatives and encourage appropriate investment

Schedule and drive TML meeting process

Allocate time to effectively target, support and coach Franchisees in underperforming stores to immediately correct performance gap areas

Analyse the financial performance of every store within the area, using the Profit and Loss Statement to benchmark store performance and coach Franchisees towards better cost control, particularly focusing on the cost of labour and cost of goods

Conduct and complete various reports and audits – cake assured compliance, figure 8 report, friend of the brand report, council report, mystery shopper compliance, wholesale merchandising report, sales report & business reviews. Ensure that the franchisee is engaged and ready to implement require remediation actions.

Ensure successful implementation of any rectification / new store / resettlement work programs

Escalate ongoing performance compliance matters with proposed solutions to Senior Operations Management for review and direction

Ensure aggregator / on-line sales compliance

Facilitate wholesale for franchisees willing to drive additional revenue for their stores

TCS will offer a competitive salary with a fully maintained vehicle for the right candidate.

Qualifications

Whilst some experience in food and beverage operations would be beneficial, our main requirement is for an emerging Operations leader who can translate business needs into real results. Attitude is key – we want you to own your territory and work in partnerships with the FP’s to achieve extraordinary results!