About us

KonnectUs Support Coordination is a fast-growing NDIS-registered organisation committed to empowering individuals with disabilities by delivering personalised, high-quality support coordination services. We pride ourselves on our strong community presence and deep understanding of the diverse and complex needs of the people we support.

At KonnectUs, our highly experienced team of Support Coordinators works collaboratively with NDIS participants to navigate the NDIS system, connect with appropriate service providers, and achieve meaningful goals. We coordinate a wide range of services—including allied health, personal care, employment support, housing, and community access—by engaging with NDIS providers, mainstream services, government departments, and private health professionals.

We have developed a particular strength in working with participants who experience psychosocial disabilities, supporting them with compassion, consistency, and trauma-informed approaches. Our team has the knowledge and experience to assist individuals with mental health challenges to build capacity, increase independence, and improve their overall well-being. We are skilled in managing complex situations, including crisis planning, hospital discharges, homelessness, and recovery-oriented practice.

Key Responsibilities

Support implementation of the participants' NDIS plan

Ensure mainstream services meet their obligations (i.e. Therapists, housing, education, justice, health)

Build the capacity of the participant to achieve greater independence to self-direct services and supports in the longer term

Provide the NDIA with reports on outcomes and success indicators within the agreed reporting frequency

Understand the Plan and Design Support Approaches

Connect with Supports and Services

Coach, Refine, Reflect and feedback

Crisis point: Planning, Prevention, Mitigation and Action

Required Knowledge, Skills & Experience

Tertiary qualification in relevant field. E.g., Disability/Social Work/Psychology.

Strong written and computer skills for the creation of plans, programs, reports, correspondence and other documents.

Experience working in disability, mental health, community services, or case management (NDIS experience highly regarded).

Strong understanding of the NDIS, psychosocial disabilities, and trauma-informed care (desirable)

Excellent communication, organisational, and interpersonal skills.

Cultural competence and a commitment to inclusive practice.

Ability to work independently and manage a diverse caseload.

Valid driver’s license and access to a reliable vehicle.

Current Working with Children Check, NDIS Worker Screening Check, and National Police Clearance (or willingness to obtain).

Desirable Knowledge, Skills & Experience

Strong coordination, leadership and peer support skills.

Ability to communicate in more than one language

Knowledge of MYP Software

Relevant Lived Experience strongly considered

Benefits

Full Salary Packaging, up to 15,900 per annum + 2,650 Meals and Entertainment

Internal and External Clinical Supervision provided

Flexible start and finish times, which makes it family-friendly.

Notes

This role is inclusive of Recovery Coaching.

***At the moment we are not accepting contact from external recruitment agencies. Thank you.***