NDIS Support Coordinator – Sydney-Based (Work from Home + Client Visits)

JOB PERKS:

💻 Work from home – flexible and autonomous role

💸 Uncapped weekly pay – the more you work, the more you earn

🧑‍💼 No prior Support Coordination experience required – we will train you for 5-6weeks

💼 Commission opportunities – earn more up to $1200 per commission, uncapped per year

🧑‍🤝‍🧑 Perfect next step for experienced Support Workers looking to grow

🌍 Work remotely while on holiday abroad (optional)

🚗 Minimal travel required – client visits across Sydney

📅 Semi-Flexible hours – manage your own schedule

❤️ Make a real impact in the lives of people living with disabilities

🤝 Join a passionate, supportive team with a fresh culture

JOB DESCRIPTION:

We are seeking a confident, capable, and bubbly Support Coordinator to join our growing team. This role is perfect for someone with a solid understanding of the NDIS (National Disability Insurance Scheme) and a passion for helping participants make the most of their plans.

As a Support Coordinator, your primary role will be to help NDIS participants understand and implement their NDIS plans, connect them with appropriate supports, and assist with budgeting their funding. You’ll work independently from home, but must be comfortable meeting clients face-to-face when needed – especially during initial onboarding or significant plan changes.

You’ll be the go-to person for participants who need help navigating the system, liaising with providers, or resolving service gaps. Strong communication, organisation, and initiative are key to success in this role.

KEY RESPONSIBILITIES:

Build and maintain positive relationships with participants and their families

Interpret and action NDIS plans, identifying funded supports and goals

Connect participants with appropriate services and providers

Monitor participant progress and support plan outcomes

Assist with NDIS budget planning and fund management (non-financial)

Maintain accurate and up-to-date case notes and reports

Attend face-to-face meetings with clients in the Sydney metro area

Communicate with stakeholders including therapists, providers, and NDIA staff

Advocate for the participant's needs and independence

JOB REQUIREMENTS:

Must be based in Sydney and able to travel to meet clients as needed

Confident, outgoing, bubbly personality – you're not afraid to pick up the phone or walk into a client’s home with a smile

Prior experience in the NDIS sector (e.g., as a support worker, LAC, or coordinator)

Strong understanding of the NDIS, support categories, and the planning process

Excellent communication and time-management skills

Ability to work autonomously from home

Comfortable using email, spreadsheets, and online CRMs

Current Driver’s Licence and reliable vehicle

NDIS Worker Screening Check or willingness to obtain

ABN (if working as a contractor) or willingness to go on payroll

BONUS POINTS IF YOU HAVE:

Previous experience as a Support Worker

Background in community, disability, or mental health services

Multilingual skills

Cert IV in Disability, Community Services, or related field