Company description:

Department of Communities and Justice

Job description:

Aboriginal Senior Client Service Officer

Homes NSW

Southern and Western District

• Location: Griffith or Albury NSW
• Employment type: Ongoing, full-time opportunity to be part of a supportive, inclusive and diverse team.
• Salary: Competitive Salary from $97,027 - $107,059 p.a. plus superannuation and annual leave loading
• A Talent Pool will also be created for future vacancies across the Southern and Western District

This position is open to Australian Aboriginal and Torres Strait Islander people

Your role

The Senior Client Service Officer plays a critical role in supporting the Aboriginal and Torres Strait Islander clients with complex needs by providing tailored advice and addressing their housing and support needs. This role also focuses on mentoring and guiding client service team to deliver efficient, quality client-centred services.

What you'll do

In this role you will deliver a wide range of applicant, tenancy, and property management services.

Your responsibilities will include:

• Collaborating with internal and external stakeholders to address complex tenancy issues, neighbourhood dispute and breaches.
• Oversee key processes such as client transfers, arrears and optimising workflow to deliver quality business performance.
• Manage client accounts, applications and rental subsidies to ensure timely processing and compliance in line with policies.
• Proactively seek opportunities to uplift team capability.

What we're looking for

You will be committed to driving positive change, who advocates for clients with complex needs. You will be a strategic problem-solver and guide a high-performing team to deliver meaningful support and sustainable outcomes for Aboriginal and Torres Strait islander communities.

You will also demonstrate:

• A high-level of communication and interpersonal skills to liaise effectively with various stakeholders and build long lasting relationships.
• Strong organisational and time management skills to manage competing client needs and case load.
• Ability to provide mentorship and training to develop team members.
• Competency in case management and a keen attention to detail.
• Committed to continuous business and systems improvement.
• Demonstrate cultural capability through lived experience, community connections, relationships with Aboriginal organisation and understanding historical impacts.

As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons

Where a position is identified, an applicant's race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977.

There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. Either will be accepted:

Confirmation of Aboriginality form

or

Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:

• is of Aboriginal and/or Torres Strait Islander descent, and
• identifies as an Aboriginal and/or Torres Strait Islander person, and
• is accepted as a such by the Aboriginal and/or Torres Strait Islander community.

Download the role description.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now' button.

For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people https://www.dcj.nsw.gov.au/about-us/careers-at-dcj/pathways/careers-for-aboriginal-people.html

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 3 pages).

Applications close : Sunday 18th May 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manage, Megan Powell via: [email protected] or 0436 810 979

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please reach out to Robbie Chiplen Via: [email protected] or 0419 448 753

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website (for all roles except Aboriginal Identified)

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW' page.