Location: Sydney

Industry: Medical Sales and Logistics

Salary: $85k + super + bonus

Role: Permanent | Full Time | Hybrid

Our client is a leading global brand in the pharmaceutical and medical sales sector. They are seeking a Customer Service & Logistics Coordinator to join their high-performing team. This is a fantastic opportunity to step into a pivotal role supporting the sales function of a respected international company known for innovation, quality, and customer focus.

About the Role:

As a Customer Service & Logistics Coordinator, you'll play a vital role in ensuring smooth operations between customers, the internal sales team, and the company's global logistics partner, DHL. You'll handle new customer account set-up, order processing, delivery coordination, and resolve any issues that arise - all while maintaining the highest standards of service and efficiency.

This is an ideal position for someone who thrives in a fast-paced, global environment and is eager to make a meaningful impact.

Key Responsibilities:

• Process and manage customer account applications in SAP
• Handle customer inquiries via phone and email, providing prompt and effective support
• Coordinate order processing and delivery with DHL, ensuring timely and accurate fulfilment
• Monitor stock levels and support supply chain forecasting
• Reconcile inventory, deliveries, and sales reports
• Manage product returns, complaints, and special requests
• Maintain accurate customer and product data, including pricing and discounts
• Collaborate with internal teams and DHL on accounts receivable and delivery matters

Who We're Looking For:

• Experience in customer service, logistics, or sales coordination roles, ideally within a multinational or fast-paced environment
• Strong communication, interpersonal, and relationship-building skills
• Ability to prioritize, multitask, and stay organized under pressure
• Strong attention to detail and accuracy
• Experience using SAP or similar systems is highly desirable
• Background in shipping, receiving, and inventory management
• High school diploma or equivalent; additional qualifications are a plus

Key Competencies:

• Customer and market focus
• Results-driven mindset
• Teamwork and collaboration
• Flexibility and adaptability
• Excellent problem-solving and negotiation skills
• Strong planning and organisational abilities

Why Apply Through Us?

As your recruitment partner, we'll guide you every step of the way - from application and interview preparation to helping you secure this exciting role. We'll help position you for success and ensure you're the right match for this global brand.