About the business

We are a leading cleaning company currently serving over 5,000 clients. We achieved remarkable growth of 30% per annum over the past 5 years, and our projections indicate continued growth of over 300% for the next 10 years. As we expand, we are excited to build new team every couple of months.

About the Role

Best Possible Customer Service Role

MUST BE BILINGUAL in KOREAN & ENGLISH

Responsibilities:

• Bilingual Communication: Respond to emails and calls, ensuring effective communication between clients and the appropriate teams in both Korean and English.
• General Customer Service: Provide excellent customer service by addressing inquiries, resolving issues, and maintaining a positive client experience.
• Scheduling and Work Allocation: Manage and update work schedules, ensuring tasks are allocated to the appropriate teams efficiently.
• Record Keeping and Data Entry: Maintain accurate records and perform data entry tasks, ensuring information is organized and accessible. - EXCEL, WORD
• General Filing: Organize and manage physical and digital files for efficient record-keeping.
• Basic Bookkeeping and Invoicing (XERO): Assist with basic bookkeeping tasks, including generating invoices using XERO accounting software.
• Ad-hoc Duties: Be flexible to take on additional tasks and responsibilities as requested.
• After-Hours Availability: Be prepared to respond to messages and emails during after-hours and weekends to stay connected with our clients when needed.

Remote Work Policy: (after reviewing the performance)

• After 3 months of employment, you can work from home for 1 day per week.
• After 6 months of employment, you can work from home for 2 days per week.

If you are interested in applying for the above position, please click 'apply'

or send your application directly to [email protected]