Customer Service Representative – Industrial Equipment

• Up to 85k Base + Super
• Opportunity for career progression within a stable, growth-focused company.
• Work alongside industry leaders and technical experts in a supportive, results-driven environment.
• Ongoing training and professional development.

THE COMPANY
This well-established Australian business has been a leader in industrial lubrication equipment since the 1940s, supplying high-quality pumps, dispensers, hoists, and custom solutions to the automotive, transport, construction, and mining sectors. With a reputation for technical expertise and a commitment to innovation, the company designs and assembles its products locally and serves a diverse client base, including major mining operations. The team values reliability, technical knowledge, and a solutions-focused approach to customer service. Employees benefit from a supportive environment, ongoing training, and opportunities for career progression. The business is continuing to grow and adapt, maintaining its strong market position against national competitors.

THE ROLE

• Respond to inbound enquiries from clients regarding lubrication equipment and related products
• Process and convert orders for the sales team into the system
• Act as a key link between the sales and warehouse teams to ensure smooth order fulfilment
• Support mining, automotive and industrial clients with technical product information
• Assist with administrative tasks and help drive a high standard of customer service
• Participate in ongoing training and contribute to a positive team culture

THE CANDIDATE

• Basic mechanical or technical knowledge (e.g., automotive, industrial, defence, or parts interpreting background)
• Previous experience in customer service, preferably in an industrial or technical environment
• Strong communication and problem-solving skills
• Ability to work collaboratively as part of a team and liaise with multiple departments
• A proactive, solutions-focused attitude with attention to detail
• Willingness to learn and develop within the company
• Candidates with leadership potential may have the opportunity to progress into management

Ready to take the next step? Submit your resume and a cover letter outlining your fit for the role via SEEK. For a confidential discussion, contact Adam Sampana at 0452 206 744.