About the Role

We're seeking a Community & Partnerships Manager to lead our community engagement and partnership initiatives. This role is pivotal in fostering meaningful relationships with our audience and partners, driving brand loyalty, and enhancing customer experiences.

Key Responsibilities

Lead daily interactions across major social platforms (Instagram, Facebook, TikTok, X, LinkedIn), launching interactive campaigns, and building relationships with customers, influencers, and brand fans.

Identify and engage influencers, manage collaborations, and brief creators for campaign moments and launches

Develop and manage affiliate and ambassador initiatives, including product seeding, relationship-building efforts, and collaboration with design and product teams.

Utilise tools like Gorgias and AI to streamline customer interactions, manage chatbot scripts, and optimize support workflows to improve satisfaction.

Deliver personalized messaging via social and email to VIPs and high-engagement customers, using behavioral and transactional data to drive loyalty engagement.

Track key metrics such as response time, sentiment, engagement rate, and AI effectiveness; deliver regular reports and surface insights on community trends and content feedback.

Who You Are

Passionate about community building and social connection.

A self-starter with a track record of launching new initiatives.

Confident using automation and AI tools to improve the customer experience.

Excellent communicator, both in writing and in real-time.

Organized and detail-focused, with strong follow-through.

Collaborative and proactive, excited to jump in wherever needed.

Experience & Skills

2+ years experience in community management, customer experience, or social content roles.

Hands-on experience with social platforms, community management tools, and support systems

Strong understanding of content trends, platform algorithms, and engagement strategies.

Bonus: Experience working with loyalty programs, ambassador initiatives, or affiliate partnerships.

Bonus: Familiarity with Shopify, AI-driven tools, or eCommerce experience.