About the role

As the Reception Manager at Key Health, you will play a crucial role in ensuring the smooth running and exceptional customer experience of our busy medical practice. This full-time position offers the opportunity to join a passionate team dedicated to delivering high-quality healthcare services to our patients.

What you'll be doing

• Oversee the daily operations of the reception team, including scheduling, task delegation, and performance management
• Provide exceptional customer service to patients, addressing queries and concerns in a professional and empathetic manner
• Manage the patient booking system, ensuring efficient appointment scheduling and optimising patient flow
• Maintain accurate medical records and patient information, ensuring confidentiality and compliance with relevant regulations
• Liaise with healthcare providers, insurers, and other stakeholders to coordinate patient care and administrative processes
• Contribute to the development and implementation of policies and procedures to enhance the practice's operations
• Lead and mentor the reception team, fostering a positive and collaborative work environment

What we're looking for

• Minimum 1 years' experience in a similar reception or administrative role within the healthcare industry
• Strong customer service orientation and the ability to handle sensitive situations with tact and professionalism
• Excellent verbal and written communication skills, with the ability to interact effectively with patients, healthcare providers, and other stakeholders
• Proficient in the use of medical practice management software and other relevant computer applications
• Demonstrated problem-solving skills and the ability to work independently, as well as part of a collaborative team

What we offer

We are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

• Ongoing professional development and training opportunities
• Generous annual leave entitlements and flexible work arrangements
• A collaborative and inclusive team culture that values work-life balance

About us

Our team of dedicated healthcare professionals is committed to providing exceptional, patient-centred care to the local community. As an organisation, we pride ourselves on our commitment to innovation, continuous improvement, and a strong focus on employee wellbeing.

If you are passionate about making a difference in the healthcare industry and eager to join a dynamic and supportive team, we encourage you to apply for this exciting opportunity.