Burleigh Heads | Full-Time | Permanent Role

Lead the front desk with warmth, precision, and professionalism.

At Heal Dental Care, our patient experience starts at the front desk — and we believe it should be as exceptional as the care delivered in the chair. That’s why we’re looking for a Senior Dental Receptionist / Assistant Manager who brings not just experience, but outstanding customer service, strong organisational skills, and a calm, professional presence.

You’ll be stepping into a role supported by an experienced front office team and well-established systems — and working in an environment where attention to detail, clear communication, and patient care are deeply valued. This role is ideal for someone who thrives on connecting with people, keeping a busy reception area running smoothly, and making every patient feel welcomed, supported, and valued.

Join a well-established, family-owned practice that prides itself on integrity, excellence, and strong, collaborative teamwork — and take on an important role delivering your own human touch to our patient experiences every day.

About the Role

Full-time – 38 hours/week

Weekend availability required (flexible or rostered)

Collaborate closely with the Practice Manager and clinical team

Master front-of-house and lead the team to create a smooth day-to-day practice flow]

Key Responsibilities

Reception performance including, phones, bookings, and payments

Maintain accurate appointment books, clinical schedules and inter practice communication

Daily and weekly reconciliation of payments (HiCAPS, EFTPOS)

Ensure patient records, billing, and complaints are handled professionally

Liaise confidently with auxillaries, patients, clinicians, suppliers, and labs

Assist with onboarding and training new reception staff

Support implementation of systems and procedures

Contribute to a positive and organised team environment

What You’ll Bring

Minimum 2 years dental reception/front office experience (essential)

Excellent phone manners and confident verbal communication

Proven skills in patient coordination, appointment scheduling, and billing

Strong comprehension, organisational ability and attention to detail

A mature, reliable, and self-motivated approach to work

Ability to stay calm under pressure and multitask efficiently

Experience with dental practice software — D4W or Praktika preferred

A genuine commitment to integrity, quality, and team contribution

Why Join Heal Dental Care?

High-performing, experienced team with clear systems producing world class patient outcomes

Career progression opportunities into senior admin or management roles

Ongoing professional development in house and via external employer paid education

A workplace where your merit, loyalty and conscientiousness is recognised and rewarded

Apply Now

If you’re a skilled dental receptionist looking to step into a leadership role with long-term stability and a great team, we want to hear from you.

Please apply with your resume and a brief cover letter.If you’re an experienced dental receptionist ready to step up and lead with confidence, professionalism and heart — we want to hear from you.