Are you passionate about making a real difference in people's lives?
We are seeking a committed and compassionate Senior Customer Service Liaison Officer (CSLO) to join our Community Services team. In this vital frontline role, you’ll connect people to therapeutic counselling and community services through a trauma-informed, respectful, and empowering approach.

We’re looking for someone to join the team Part Time (0.5 FTE) on a Fixed Term (6 Months) basis.

About the Role

As the Senior CSLO, you will provide high-quality customer service, intake support, referral coordination, and administrative assistance to ensure smooth service delivery across our Therapeutic Counselling Services (TCS) and wider Community Services programs. You’ll also contribute to system improvements, staff support, and the coordination of service activities, helping to shape a welcoming and efficient environment for all service users.

Key Responsibilities

Deliver responsive and confidential, customer service across intake, enquiry, referral, and appointment booking processes.

Provide high-quality front desk and reception support.

Maintain and improve operational systems (e.g., key registers, WHS inspections, site procedures).

Support team activities such as research projects, audits, events, meetings, and training initiatives.

Manage service calendars, bookings, room scheduling, and client communications efficiently.

Collaborate with Senior Practitioners and Service Managers to ensure service excellence and contribute to continuous improvement efforts.

About You

You will thrive in this role if you have:

A strong background in customer service, particularly within community services, health, or therapeutic settings.

Exceptional interpersonal skills and the ability to work sensitively with people impacted by trauma.

Excellent organisational and time management skills, with the ability to juggle multiple priorities.

High level of initiative, confidentiality, and sound judgement.

Experience in managing diaries, booking systems, and general administration support.

Why Join Us?

Meaningful work that positively impacts individuals and communities.

Supportive, collaborative, and values-driven team culture.

Ongoing professional development and supervision.

About Us

Uniting Communities is a leading, inclusive not-for profit community services organisation working alongside more than 80,000 South Australians each year to reduce inequality, improve well-being, overcome disadvantage and support people to live the best lives they can. We value diversity and are committed to providing respectful, accessible services.

Why Work For Us?

In addition to your salary, you can package up to $15,900 per year pre-tax and additionally a $2,650 Meals and Entertainment card.

How could working for a Not-For-Profit impact your take home pay? Visit our salary packaging provider for details - Access Pay

12 Weeks Paid Maternity Leave

1 Week Paid Cultural Leave for Aboriginal & Torres Strait Islander Staff

1 Day of Community Engagement Leave

Check out our additional benefits at www.unitingcommunities.org

What Next?

Please attach a cover letter addressing your work history and why you are passionate about the role, along with a current resume.

Candidates who submit a customised cover letter addressing the key criteria and their interest in working for Uniting Communities will be highly regarded.

If shortlisted, we will call you to discuss your application in more detail.

Closing date is midnight, 11th May. Apply early; closing date subject to change.

As an organisation, we are committed to protecting children, young people and vulnerable adults. All staff are required to work within our code of conduct and undergo relevant pre-employment checks.