About the Business

Emerald Coaches, a family-owned transport company operating throughout Central Queensland.

We are people focused and strive to develop a work-life balance. At Emerald Coaches, we embrace our team, recognising their lives, dreams and talents as our most valuable asset. We believe our staff are integral to developing a great place to work, which fuels innovation and continuous improvement.

Being the first bus company in Australia to commit to a zero emissions strategy through our e-Mission Zero, we provide services to government, industrial clients, schools and local communities. Our ‘Wheel of Success’ provides guidance on our key goals and values; Balance, Safety, Communication, Improvement, and Success. At the centre of our wheel is always OUR PEOPLE!

Our goals assist all departments to provide balanced focus in our key areas, with our values providing guidance for our decision-making.

The Opportunity

We are now looking for a Receptionist to join our Mackay Depot on a full-time basis.

At Emerald Coaches, we are an output-focused organisation, and we can work with you to provide flexible full-time working arrangements on a needs basis. You will be part of a collaborative and close-knit team that values family and a true work-life balance. With over 100 staff, many of whom are drivers, we want to make sure everyone enjoys the ride, so safety is our top priority.

About the role

This full time multi-faceted position is to provide efficient and professional administrative and reception support to the Mackay depot, ensuring smooth daily operations and excellent internal and external communication.

As the Receptionist, you will be supporting the following duties:

Provide timely, accurate administrative support to the Depot Manager, Depot Administrator, and wider depot team.

Support front desk activities, including answering phones, logging visitors, arranging meetings, and taking minutes as required.

Carry out general office tasks including handling mail, photocopying, scanning, filing, archiving, and basic data entry.

Assist with receiving, recording, and distributing deliveries.

Monitor and request replenishment of office supplies to keep workspaces stocked and functional.

Check and top up items in the Driver’s Room; help ensure manifests and documents are current and available.

Clear documentation from the Driver’s Room daily; compile the manifest and file fuel receipts accordingly.

Collect and scan workshop invoices daily and email them to the Accounts team.

Support depot stock organisation, including uniforms and consumables, keeping inventory records updated.

Help ensure drivers have access to required documents and information.

Respond to basic school bus queries and pass on detailed enquiries to the appropriate contact.

Carry out any other reasonable duties requested by depot leadership.

Skills and experience

Preferred but not essential: Minimum of 2 years’ experience in a similar role.

Excellent communication skills, both written and verbal.

Strong IT skills with proficiency in Microsoft Office.

A strong desire to deliver outstanding customer service.

Ability to multi-task.

Details orientated with strong analytical and problem-solving skills.

Driver’s licence.