Case Manager (Redress, Find & Connect, Forced Adoptions)

Relationships Australia is a community sector organisation with a proud and rich history. We connect with families, communities, and thousands of people across the lifespan. You may know us for our family and couples counselling – we also give back to the community through our work in family violence prevention, working with people experiencing gambling harm, with families that have been touched by the sudden death of a loved one, with people who have experienced trauma and with people who are challenged by their mental health, among other things.

Why work for us?

With us you will work with people at times of vulnerability in their lives, create a career you’ll love and join a warm and caring team who make a difference. We have flexible working arrangements, access to $2,000 worth of professional development opportunities, and access to supervision.

Your new role

Full time, Fixed term until 30 June 2027 located Deakin ACT

Annual Salary between $98185.54 to $102491.77, plus Superannuation, NFP Salary Packaging, Paid Christmas closure and other generous leave provisions under our Enterprise Agreement.

The position provides trauma-informed therapeutic case management to survivors of child sexual abuse who are considering applying to the National Redress Scheme. The Therapeutic Case Manager provides client focused support in a trauma informed context as well as providing accurate information about the scheme and to assist completing Redress Applications.

Duties:

Under the direction of the Team Leader, the Therapeutic Case Manager position is responsible for:

· Supporting individuals with complex childhood trauma to re-engage with self-determined services.

· Providing information and assisting clients in completing and submitting applications to the National Redress Scheme, as well as to access Find and Connect and Forced Adoption programs.

· Counselling clients and supporting them to share their experiences of childhood trauma safely. This can be face to face, on the phone, online and within other institutions such as prisons.

· Supporting disclosures and sensitively documenting clients' traumatic childhood experiences and the impact this has had on their lives

· Conducting risk assessments, developing safety plans, and offering crisis intervention support when necessary

What you’ll need to succeed

1. Relevant experience and qualification in the field of Social Work, Psychology, Nursing, Occupational Therapy, Counselling or Social Science. Current registration/membership with at least one of the following: Australian Health Practitioners Regulation Agency (AHPRA); Australian Association for Social Workers (AASW); Psychotherapy and Counselling Federation of Australia (PACFA) and Level 2 or above Australian Counselling Association (ACA).

2. Demonstrated generalist counselling skills and experience supporting adults with a lived experience of childhood trauma, complex mental health and functional challenges, and clients in crisis.

3. Demonstrated excellent verbal and written communication skills, with ability to effectively engage clients through video-call and telephone.

4. Demonstrated skills in developing and maintaining collaborative relationships with community stakeholders.

5. Demonstrated case management skills, including commitment to attention to detail with excellent analytical and problem-solving skills, and the skill to support clients through the case management journey.

For a full list of selection criteria, please refer to the position description on our Careers site. To view the position description, click on the paper clip on the upper right side of the screen.

Aboriginal and Torres Strait Islander Applicants are encouraged to apply.

What you’ll get in return

This is an exciting opportunity to join a highly regarded not-for-profit, community-based organisation in a position where you will have the opportunity to continue to grow and develop your career. You will receive a generous package including professional development and NFP salary packaging. In this role you will be able to make a positive difference in the lives of people in the community every day.

What you need to do now

If this sounds like the ideal position for you, Apply today! Shortlisting and interviews will occur as applications are received.

Submit your resume with names of two work related referees and a cover letter specifically addressing each of the selection criteria (no more than half a page response under each criterion).

For a full list of selection criteria, please refer to the position description. To view the position description, click on the paper clip on the upper right side of the screen. Applications that do not address selection criteria will not be considered during the shortlisting process.

Applications should be submitted only via the “Apply” button on RACR's careers site.

For further information about the position or application process, please email [email protected].

Closing date for applications: Midnight on 09 June 2025