Operations Manager
Join our dynamic team and play a key role supporting our daily operations!

Who are we?
We are a leading medical device business based in Melbourne, providing innovative solutions and high-quality products to healthcare providers across Australia. While our head office is in Melbourne, we proudly support a national field team that delivers outstanding service and care to customers in every state and territory.

What are we seeking?
We are looking for an energetic, self-starting professional with a proactive mindset and a passion for organisation and problem-solving. The ideal candidate will be a natural communicator with a strong eye for detail, ready to thrive in a fast-paced environment where they can support both the sales and servicing functions.

Position Overview:

We are looking for a proactive and highly organised Operations Manager to oversee our purchasing, procurement, logistics, and sales/service administration processes. This role working closely with our COO (Chief Operations Officer), will have an emphasis on optimising systems and processes more so than direct staff management. There will also be a strong focus on internal sales and optimising revenue from within the operation. The ideal candidate will thrive in a dynamic environment and possess a hands-on approach to problem-solving.

Key Responsibilities:

Oversee and optimise purchasing, procurement, logistics, and sales administration processes to ensure efficiency and effectiveness.

Be hands on with sophisticated internal sales campaigns in conjunction with sales managers.

Implement and maintain operational systems and processes in compliance with ISO standards.

Collaborate with cross-functional teams to ensure operational excellence and high-quality service delivery.

Identify areas for improvement and develop strategies to enhance operational performance.

Support and empower team members in navigating operational challenges.

Ensure compliance with industry regulations and standards relevant to respiratory and sleep products.

Utilise analytical programs and tools to assess and improve operational metrics.

Provide day-to-day support to the sales team, including preparing quotes and responding to queries

Conduct and manage internal sales calls and campaigns

Maintain up-to-date records of all customer supply, price, and tender agreements

Manage the production order scheduling and inform the sales team of any customer changes

Assist with stock counts and reconciliations as required

Maintain the customer complaints and feedback register

Manage office supplies and oversee general office upkeep

Assist with entering asset information into our asset management software and CRM

Collaborate with the Warehouse and Logistics Coordinator to receive incoming faulty goods, ensuring proper identification and documentation with the appropriate RMA paperwork.

Qualifications:

Minimum of 5 years of operations experience, preferably in the tech, healthcare or medical devices industry.

Proven track record in a similar role with a strong understanding of operational systems and processes.

Experience working in a company adhering to ISO standards

Highly organised with exceptional problem-solving abilities

Proficiency in utilising analytical programs and tools to drive data-informed decisions

Quick learner who can adapt to new challenges and changes in the operational landscape

Ability to work independently and take ownership of tasks without constant supervision

Strong attention to detail with excellent organisational abilities

Outstanding interpersonal and communication skills, both oral and written

A methodical and structured approach to completing tasks

Ability to prioritise effectively and manage shifting priorities

Proactive problem-solving mindset

Proficient in Microsoft Office programs (Word, Excel, Outlook)

Familiarity with accounting or inventory software systems

Experience using asset management software is highly regarded

What We Offer:

- Competitive salary and benefits package.

- Opportunity to make a meaningful impact in the respiratory and sleep healthcare sector.

- A dynamic work environment that encourages innovation and initiative.

If you are a motivated individual passionate about optimising operations in the healthcare field, we want to hear from you! P

Why Join Us?

We offer a supportive and collaborative team environment, where your contributions will have a direct impact on the smooth operation of both our sales and servicing departments. This is an excellent opportunity for an organised and motivated administrator to grow their career with us.