Are you a hospitality superstar with a passion for people and premium products? The Margaret River Chocolate Company is on the hunt for a dynamic and motivated Front of House Supervisor to join our team at our busy Swan Valley location.

About Us

Established in 1999, The Margaret River Chocolate Company is one of WA’s most popular tourist destinations. We’re known for our world-class chocolate, friendly service, and unforgettable experiences. Our Swan Valley site includes a retail showroom, café, and viewing windows into our chocolate production area — attracting thousands of visitors each week.

The Role

As FOH Supervisor, you'll be a key player in ensuring smooth day-to-day operations on the floor, providing exceptional customer service, and leading by example. You'll support the General Manager and help mentor our team of retail and café staff to deliver a seamless and memorable customer experience.

Key Responsibilities

Lead and supervise FOH operations in retail and café areas

Motivate and support team members to achieve service excellence

Manage daily staffing, breaks, and task allocation

Provide hands-on service during peak periods

Assist with training, stock control, and opening/closing procedures

Handle customer feedback and resolve issues professionally

About You

Previous hospitality or retail leadership experience (supervisory level)

A genuine passion for customer service and high-quality food

Strong communication and organisational skills

Calm under pressure, with a positive, can-do attitude

Barista skills and/or POS experience

Flexible availability, including weekends and public holidays

Why Join Us?

Work for an iconic WA brand in a beautiful Swan Valley location

Enjoy a fun, fast-paced, and supportive team environment

Staff discounts and perks

Opportunities for growth and advancement within the company