Customer Operations for Brisbane Biotech start-up

We are a small and growing start-up looking for an operational / customer generalist. The role combines a number of different disciplines, so we don’t expect you to be qualified in them all. What matters more is learning agility and a transferrable set of skills.

Our ideal candidate is resourceful, proactive, and possesses strong organisational planning skills. You are a problem solver, have great attention to detail, and are willing to roll up your sleeves to lend a hand where needed. You’re flexible and can readily accommodate changing priorities.

The nature of the role requires someone in the office (for at least 5 hours) Monday through Friday. We’re open to the role being performed either full or part time (i.e. school hours). Our HQ is located in Sherwood, in the western suburbs of Brisbane, with ample parking and close train and bus services.

More about the role…

Each day will look a little different, but broadly involves:

Logistics / production

Overseeing and project planning our production activities to customer timetables

Oversight and management of our team of casual assembly technicians as they assemble testing kits. Rolling up sleeves to support assembly as required!

Generating and placing labels for kit items - checking this against customer and regulatory requirements

External shipping labelling (involves customs declarations)

Managing our inventory (currently spreadsheet based). Looking at current stock levels, what has expired, preparing purchase orders.

Accepting and checking delivery packages

Booking and managing couriers, arranging shipping paperwork

Customer support

First point of contact to resolve customer issues relating to shipping, logistics, warehousing

Reporting and administration of customer issues (via Confluence or Jira)

Executing actions or initiatives that improve the customer onboarding experience

Supporting other account management activities as required

Quality management

Supporting the Operations Director to configure and roll out our ERP, Odoo, across the business

Supporting the Operations Director to build a quality management system. Will involve understanding the regulatory landscape, quality systems, quality control.

Office management

Supporting the smooth running of the office

Office supplies, shopping runs, contractor liaison, watering office plants and general kitchen upkeep

On occasion, booking and managing team travel

Other ad hoc activities as required

The skills we value

We don’t have a particular background in mind, we’re more focused on inherent skills. We will shortlist candidates with:

At least 5 years workplace experience

Exceptional attention to detail

Excellent communication skills both written and verbal

Resourcefulness and a continuous improvement mindset

Desire to grow alongside business and take on different roles and more responsibility as we mature

Worked in small business setting or even better, exposure to (or experience in) business scale up

Bonus points for previously working within a quality management system!

Australian citizen or permanent resident

Is there something else you offer which could help Novoviah develop and grow?

About us

We’re a homegrown biotech on a mission to radically simplify early detection of chronic and life-threatening disease. Our novel blood testing technology allows easy diagnosis of health conditions like Celiac disease, Type 1 Diabetes and eventually, some forms of cancer.

We are growing and profitable with active and repeat customers in over 6 countries. The emerging industry we’re operating in (Immunotherapy and T Cell Diagnosis) is projected to grow significantly in the next decade. The biggest challenge we have is keeping up with the demand for our product, a problem we realise most start-ups only dream of having.

Our team is made up of global experts in research and commercial immunotherapy development. We are innovators at heart dedicated to breakthrough technology that changes the landscape of public health. Perhaps most importantly, we’re a genuinely nice group of people that enjoy working together. We’re focused, collegiate, deeply curious, and highly responsive and adaptable to our customers needs.

Compensation

75K FTE + super