Modern Office Facilities
Port Melbourne Location
Ongoing role
$35.86 per hour

Based in Port Melbourne, our client is the most trusted commercial kitchen expert and importer of premium commercial and catering equipment partnering with some of the food service industries most recognised and acclaimed brands worldwide.

In this role you will enjoy working in a frindly and inclusive team located in a modern office offering great work spaces and breakout areas along with onsite parking.

This role will focus on supporting the stakeholders with installation, service and maintenance, as well as providing comprehensive user training for key products to ensure maximum value and ease of their purchases.

Acting as the first-point of contact for all servicing enquiries, you will be responsible for ensuring that all communication is recieved and dealt with accordingly through conducting the following tasks

•Ensure the provision of superior customer service to customers when processing orders and dealing with customer enquiries
•Ensure appropriate response to customer requests, queries, complaints or issues and/or escalate unresolved issues to your team leader
•Provide customers with advice on additional equipment or accessories that could accompany their sales order
•Develop a comprehensive knowledge and understanding of company products and availability in order to respond to customer requests
•Provide back up and administrative support to the national customer service team; maintain filing, office systems and perform other duties.

Skills And Experience:
•Sound IT skills, including the use of MS Office suite and CRM (Salesforce)
•Experience in a customer service, call centre environment and office environment

Personal Attributes:
•Ability to build rapport with customers, understand their needs and provide confidence in our ability to support them and address their issues, in a calm, clear and effective manner
•Ability to communicate technical details and specifications in a clear and accessible way to both SMEs and non-SMEs

Apply today to expand your career within a national brand offering great consition and opportunity to progress