The Company:

The Mower Supastore is the leading TORO and STIHL Outdoor Power Equipment destination in Southeast Queensland. We are a family owned and operated Sales and Service Centre providing products and services to Agricultural, Commercial, Industrial and Domestic customers throughout Queensland and Northern New South Wales.

We are a business that truly values our Employees and business partners alike and have built a respectful, trustworthy and friendly reputation in the Outdoor Power Equipment industry.

Job Summary:

We have an exciting opportunity for an experienced Spare Parts Interpreter to join our much-valued team at our Brendale Supastore on the northside of Brisbane. As a Spare Parts Interpreter you will be the first point of contact for customers, ensuring their needs are met promptly and professionally. You will have very strong communication skills, a high level of accuracy and attention to detail, and the ability to read and understand technical drawings.

Key Responsibilities:

Assist customers (internal and external) in person, over the phone or via email.

Use parts database, catalogues and supplier web portals to access technical drawings.

Interpret customer needs and identify correct spare parts.

Provide quotes, availability and lead times where required.

Advise on compatible parts or alternatives if the original part is unavailable.

Order parts from suppliers when not in stock.

Maintain accurate customer information in company database.

Co-ordinate customer deliveries and in-store collection of parts on order.

Handle customer inquiries and complaints with professionalism and escalate when necessary.

Perform administrative tasks as assigned.

Ensure customer satisfaction by providing prompt, courteous, and knowledgeable assistance.

Requirements:

Experience as a Parts Interpreter or Trainee Spare Parts Interpreter.

Good mechanical / technical knowledge.

Strong computer skills and the ability to use point-of-sale systems, and Microsoft Office applications.

Strong communication and interpersonal skills.

Ability to multitask and work in a fast-paced environment.

Excellent organisational and time management skills.

Attention to detail and accuracy.

A positive and professional attitude.

The Company:

The Mower Supastore is the leading TORO and STIHL Outdoor Power Equipment destination in Southeast Queensland. We are a family owned and operated Sales and Service Centre providing products and services to Agricultural, Commercial, Industrial and Domestic customers throughout Queensland and Northern New South Wales.

We are a business that truly values our Employees and business partners alike and have built a respectful, trustworthy and friendly reputation in the Outdoor Power Equipment industry.

Job Summary:

We have an exciting opportunity for an experienced Spare Parts Interpreter to join our much-valued team at our Brendale Supastore on the northside of Brisbane. As a Spare Parts Interpreter you will be the first point of contact for customers, ensuring their needs are met promptly and professionally. You will have very strong communication skills, a high level of accuracy and attention to detail, and the ability to read and understand technical drawings.

Key Responsibilities:

Assist customers (internal and external) in person, over the phone or via email.

Use parts database, catalogues and supplier web portals to access technical drawings.

Interpret customer needs and identify correct spare parts.

Provide quotes, availability and lead times where required.

Advise on compatible parts or alternatives if the original part is unavailable.

Order parts from suppliers when not in stock.

Maintain accurate customer information in company database.

Co-ordinate customer deliveries and in-store collection of parts on order.

Handle customer inquiries and complaints with professionalism and escalate when necessary.

Perform administrative tasks as assigned.

Ensure customer satisfaction by providing prompt, courteous, and knowledgeable assistance.

Requirements:

Experience as a Parts Interpreter or Trainee Spare Parts Interpreter.

Good mechanical / technical knowledge.

Strong computer skills and the ability to use point-of-sale systems, and Microsoft Office applications.

Strong communication and interpersonal skills.

Ability to multitask and work in a fast-paced environment.

Excellent organisational and time management skills.

Attention to detail and accuracy.

A positive and professional attitude.

Benefits:

Ongoing training and development to expand your skills

Discounts on a wide range of outdoor power equipment and accessories

A friendly and inclusive team culture