Accommodation Manager
Quality Hotel
Posted 18 days ago
Quality Hotel Robertson Gardens is an award-winning property based in Nathan, Brisbane.
With a history lasting over 35 years, we are a family-owned business with over 130 accommodation rooms, an onsite restaurant and function rooms.
We are excited to advertise for the role of Accommodation Manager.
In this role, you will:
Take responsibility to build a Winning Front Office Team and operational and service excellence
· Enhance our guest experience and promote excellence in the front office
· Work closely with other department heads to promote the property, restaurant and function rooms
· Recruit and training the front office team
· Implement new technology as required
Your responsibilities will include:
· Overseeing day to day reservations, check-ins, departures, ensuring a smooth and efficient guest experience
· Oversee guest enquiries, resolve queries
· Oversee finance including billings, debt collection, room revenue management and rates adjustments
· Ensure compliance with Franchise Standards
· HR matters such as rostering, staff recruitment, creation of policies and processes
· Lead and train the staff in all aspects of front office
To exceed in this role, you will have:
Previous experience in a similar or support role
Exceptional communication and interpersonal skills
Strong leadership and team management abilities
Ability to multitask and thrive in a fast-paced environment
Proficiency in hotel management software and MS Office
We are excited to advertise for this role and encourage suitable candidates to apply.
About Quality Hotel
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about their culture and values before applying for the role.
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