Job Opportunity: Air Freight Operations Specialist
Location: Brisbane, QLD
Company: DGI Global Pty Ltd

About Us:
DGI is a leading international Dangerous Goods logistics company specialising in the transportation of hazardous goods and time-sensitive critical shipments. We pride ourselves on our positive, can-do attitude and dedication to exemplary customer service. We are currently seeking a dedicated Air Freight Operations Specialist to join our growing team. The role is ideal for individuals who strive to deliver high-quality outcomes and are eager to develop their careers within the air freight industry.

Role Overview:
As an Air Freight Operations Specialist, you will manage shipments from end to end through domestic, import and export air freight procedures. This hands-on role involves a moderate level of phone communication and a high level of email communication with clients, customers, and suppliers. You will be part of a team of Dangerous Goods logistics Specialists working to ensure timely and compliant delivery of shipments. We offer both on-the-job and off-site training to help you succeed in this role.

Working Hours:
Monday to Friday, 8:30 am – 5:00 pm on-site.

Key Responsibilities:

Liaise with customers at every stage of their shipment process

Provide excellent customer service and manage client relationships

Find solutions for highly regulated shipments by air and road

Book export airline shipments and track the progress of shipments

Check Safety Data Sheets (SDSs) and handle Dangerous Goods (DG) shipments, including repacking and documentation

Assist with processing, repacking, and preparing shipments

Collaborate with in-house teams and other companies to ensure the timely pickup and collection of freight

Consolidate information and liaise with our Broker for prompt release of inbound international cargo

Assist with pickups and deliveries as needed

Required Skills and Qualities:

High attention to detail

Valid driver’s license

Computer literacy and proficiency in using logistics systems

Strong problem-solving abilities

Ability to communicate clearly and provide alternative solutions to clients and peers

Excellent multitasking, prioritisation, and time management skills

Dangerous Goods (DG) accreditation is a plus, though training will be provided

Knowledge of airfreight operations is preferred

Eagerness to learn and grow in the role

A committed, reliable, and proactive attitude

Why Join Us?
This is a fantastic opportunity to join a high-performance culture during an exciting growth period. As an Air Freight Operations Specialist at DGI, you will receive accredited training (both on and off-site) and have the opportunity to advance within the company. If you have solid export air experience and are looking to work for a global organization that offers stability and a supportive team environment, we want to hear from you!