START OF JUNE INTAKE!

An exciting opportunity has opened up to join our fast-growing, dynamic team in Port Melbourne. We're seeking a highly organised and energetic Operations Coordinator to help drive excellence across our operations and client services.

We're looking for someone who thrives in a fast-paced environment, can confidently manage multiple streams of input at once, and brings exceptional communication skills and outstanding attention to detail to everything they do.

What is Scent Marketing?
Scent marketing is the powerful use of fragrance to influence customer emotions, create memorable brand experiences, and drive loyalty. Just like a logo or a jingle, a signature scent becomes part of a brand's identity. At Scent Australia, we help leading fashion houses, luxury hotels, property groups, and retailers craft unforgettable spaces through the science and art of scent.

As Australia’s market leader in this fast-growing industry, Scent Australia offers you the chance to grow alongside a business that’s defining the future of branded environments.

What You’ll Do:

Call Management: Handle inbound calls, make outbound follow-ups, and delegate queries effectively

Scheduling: Coordinate and manage technician schedules to ensure smooth operations

Database Management: Keep meticulous, up-to-date records of client and service information

Customer Care: Proactively liaise with clients, respond to support tickets, and resolve issues promptly

Communication: Act as a vital link between clients and internal departments

Account Management: Monitor and collate NPS data, working across teams to solve client challenges

General Admin: Support the team with a range of administrative tasks as required

What You’ll Bring:

Exceptional Communication: Outstanding verbal and written communication skills, with a professional phone manner

Experience: Previous experience in a customer service, coordination, or operations support role

Organisation & Detail: Naturally organised and detail-oriented, with strong follow-through

Customer Care Mindset: Empathetic, patient, emotionally intelligent, and solutions-focused

Problem-Solving: A confident decision-maker who thrives on resolving challenges

Team Player: Works well with others and is always ready to pitch in

Why Join Us?

Competitive salary plus performance bonuses

Bright, energetic office with a supportive, friendly team

Complimentary takeaway lunches every Friday

Annual boat day and fun team events

Office dog: Noodle

Employee discounts and perks

Fast-paced, growing business with genuine opportunities for development

Centrally located in vibrant Port Melbourne