Logo for Collections - Customer Service Call Centre

Collections - Customer Service Call Centre

Credit Corp Group
Melbourne, VIC
A$59,000 p/a + Super
Call Centre & Customer Service → Collections
Full-time
Hybrid

Posted 18 days ago


  • Melbourne CBD location, a short walk from Southern Cross Station and local shops and eateries
  • WFH hybrid opportunities for work-life balance and no weekends
  • Supportive training and career progression + gain a Cert III in Financial Services

Collection House (CLH) is one of Australia’s largest and most respected end-to-end receivables management companies and a part of Credit Corp Group. We provide practical, customer focused solutions in collections, credit management and customer care. We have redefined our organisational purpose to “Reimagine how debt is done. Better.” to challenge ourselves to have a greater positive impact for our clients and customers.

About your new role
As an Account Representative, you’ll be at the frontline making outbound calls to customers on behalf of our clients' overdue accounts. Your goal is to provide exceptional customer service and varied solutions to customers whose accounts are in arrears to find fair and sustainable solutions to get them back on track. You'll listen to understand and support our customers through what are at times, complex financial matters with compassion, patience, resilience and a readiness to lean into the opportunities to share, learn and grow.

What your new job involves

  • Manage outstanding accounts with clients from Australia’s largest institutions
  • Making and receiving high volume outbound/inbound calls
  • Build and establish relationships with customers with rapport and trust
  • Creating positive outcomes by negotiating repayment solutions
  • Problem solving and objection handling

What we can offer you!

  • Flexible hybrid work opportunities considered in as early as 3 months (2 days office, 3 days WFH)
  • Fully paid training with continued support and coaching leading to growth towards promotion opportunities
  • Gain a Certificate III in Financial Services
  • Perks and discounts through our employee benefits platform
  • Free membership and competitive rates with our Car Share partner and Novated Leasing options
  • Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the office
  • Paid volunteer days
  • Purchase additional annual leave
  • Regular team engagement events
  • ‘Dress For Your Day’ from smart casual to business attire
  • End-of-Trip Facilities available for bicycle storage and showers

Who you are
Want to start or grow your career in Financial Services with a leading company? Looking for a career change or seeking more security and opportunity? The majority of our leaders once began in this same role!

  • Experience in a call centre, hospitality, tourism, retail, sales or similar industries
  • Excellent communication skills (both written and verbal)
  • A natural problem solver and solution provider
  • Are driven by genuine compassion for our customers
  • Love connecting with people and communicate with confidence
  • Basic computer literacy skills
  • A desire to learn and take on feedback

Essential Criteria

  • Our Contact Centre operating hours are Monday to Friday 7:30am – 7:00pm with rosters between these times
  • Must be available to work permanent full-time (38 hours)

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at Credit Corp Group. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.

We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.


About Credit Corp Group

QLD, Australia

Credit Corp Group Limited is Australia’s largest provider of sustainable financial services in the credit impaired consumer segment. Our core business specialises in debt purchase and debt collection services. We purchase past-due consumer and small business debts from major banks, finance companies, telecommunication companies and utility providers in Australia, New Zealand and the United States of America. We are committed to providing sustainable financial solutions delivered responsibly. We work with our customers to agree affordable repayments which improve their credit standing over time while ensuring they can remain active in the community. Our lending business, responsibly delivers sustainable loans at market-leading fee and interest rates to a consumer segment where choices are limited.

Credit Corp has been listed on the Australian Securities Exchange (ASX code: CCP) since 2000 and is an established and reputable service provider.

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