FRONT OFFICE MANAGER - This position is ideal for an individual with significant front office experience who is ready to advance their career.

FULLTIME - 38 hours per week

We are pleased to announce an opportunity to join our team at our 45 Room hotel and conference centre located on Kingsford Smith Drive in HAMILTON.

About us:

We are a well-established group of accommodation providers that own and operate properties across the country

About the role:

We are looking for a full-time Front Office Manager to assist our Hotel Manager in the daily operations of running the Hotel.

The role involves supervising a small reception team, as well as hands-on reception shifts, providing friendly, personalised customer service in responding to accommodation inquiries, promoting the Hotel to achieve sales targets, and processing reservations.

Your role directly contributes to the comfort and satisfaction of our guests.

We are seeking a dedicated individual to join our team with a working schedule with hours to be contained within our operating open hours of 7am - 7pm.

Key Responsibilities:

Reporting the Hotel Manager,

Ensure self and staff display professional, friendly and helpful service to all guests.

Help Hotel Manager to enforce hotel policies and procedures and provide guidance to staff.

Oversee the day-to day operations of Front desk and conferencing and Housekeeping and take necessary action during the absence of the Hotel Manager.

Oversee the day-to-day operations of the Front Office.

Requirements:

Experience: Previous experience as a Front Office Supervisor is not essential as this position may suit a person with extensive Front Office experience and demonstrated comprehensive understanding of hotel operations that is seeking a step up to the next level

Exposure to F&B experience will be highly regarded.

Computer Skills: It is *essential* that you are familiar with MS Office applications. (Word, Basic Excel, Microsoft Outlook, attaching documents to email, basic formulas on existing Excel worksheets) with RMS9+ and Siteminder experience a distinct advantage

Passion: A can-do attitude and a genuine passion for guest experience.

Adherence to Company policies: Able to follow our well-established policies and procedures across the departments.

Flexibility: Working varied shifts within our operating hours and be willing to be on call two nights per week.

Certificates – Current RSA, Licensee holders plus First Aid or willing to obtain.

Vehicle – Must have own vehicle - essential.

Important Information to note:

Please email a brief covering letter with your most recent work experience including any exposure to reservation software. Please include in your application any restrictions you may have (Working Visa etc,)

**Applications without a covering letter will not be considered **

Please note, we do not offer sponsorship for applicants that are not residents of Australia and as this is a position suited to the long term with significant training, this will not be suitable for someone with a temporary work visa.

Per above, you must be willing to obtain your First Aid Certificate and RSA and all relevant certification (including Approved Manager) from Liquor and Gaming Qld

We will contact all applicants that are short-listed.

Applications through Seek or by email directly to [email protected]