Amaze World, a multi-award-winning tourist destination, is excited to offer a fantastic opportunity for a passionate and enthusiastic Supervisor to join our vibrant team, in a newly created role. Operating similarly to an Assistant Manager (effectively 2IC to the General Manager), you’ll oversee our café and admissions areas with a special focus on food & beverage service. You will also be playing a pivotal role in delivering a high-quality, memorable guest experience. This hands-on leadership role is perfect for someone who thrives in a fun, supportive environment, with the chance to grow alongside the business as we continue an exciting growth phase filled with new projects and opportunities.

If you have a positive, bubbly personality and are ready to bring your supervisory, customer service and food & beverage skills to a dynamic, growing company, we’d love to hear from you!

As Supervisor, you will be responsible for overseeing the day-to-day operations of our café and admissions sections, whilst also working hands-on. You will work closely with the General Manager to ensure smooth operations, a welcoming guest experience, maintaining a positive & vibrant team culture and the continuous development of our team members.

Key responsibilities include:

Develop and lead a vibrant, customer-focused team

Training, coaching, and developing team members

Deliver an engaging and high-value guest experience

Maintain high standards of guest service, food & beverage service, and cleanliness

Managing stock levels, ordering, and inventory

Handling guest queries and complaints (face-to-face, phone, and email)

Planning and coordinating functions, events, and group bookings

Plan shifts and allocate tasks for seamless daily operations

Driving change management to improve operational efficiency

Prepare and serve food and beverages, operate POS systems

Essential Criteria:

Positive and enthusiastic personality

Previous supervisory experience, ideally in the hospitality or tourism industry

Strong customer service background with a focus on guest engagement

Must be able to work weekends, Queensland school holidays, and peak periods

Hands-on approach to leadership and team management

Willingness to undergo a police check

Adaptable and comfortable with change, in what can be a fast-paced environment

Preferred Criteria:

RSA (Responsible Service of Alcohol), RMLV and First Aid qualifications. Or willingness to obtain.

Experience in café, restaurant, or similar hospitality operations