About Lumicare

Lumicare is an Australian-based medtech innovator delivering advanced high-level disinfection (HLD) solutions for healthcare environments. Our flagship product, Lumicare ONE, is transforming infection control practices across Australia, New Zealand, Europe, and beyond. As we scale globally, we’re investing in a strong internal operations function to support our systems, processes, and cross-functional execution. We’re looking for a highly organised and proactive Operations Coordinator to join our Sydney headquarters and play a key role in keeping our internal engine running smoothly.

About the Role

This is a foundational operations role designed to bring structure, clarity, and follow-through across Lumicare’s internal workflows. You’ll support logistics, sales ops, CRM upkeep, and cross-functional coordination, helping ensure our teams stay aligned and our systems stay on track. If you're someone who thrives in fast-paced environments, naturally brings order to complexity, and quietly drives things forward without needing the spotlight, this role is made for you.

Key Responsibilities

Workflow & Process Coordination

Maintain and improve internal workflows (e.g. onboarding steps, asset transfers, approvals)

Coordinate and follow up on cross-departmental tasks

Assist in documenting standard operating procedures and internal processes

Operations Support

Track and maintain registers (assets, contracts, onboarding)

Coordinate internal logistics (e.g. demo units, returns, trial devices)

Support document control across SharePoint, Teams, and CRM platforms

Assist in preparing documentation for customers, suppliers, and distributors

Systems & Data Management

Maintain accurate records across CRM, forms, and trackers

Run basic reports (e.g. onboarding pipeline, task status, asset usage)

Identify and flag inconsistencies or process gaps

Cross-Functional Communication

Act as a central point of coordination between Sales, R&D, Regulatory, Customer Support, and Finance

Follow up on outstanding action items and internal approvals

Ensure up-to-date operational documentation is available across teams

About You

You’re observant, structured, and quietly effective. You take initiative, close loops, and get things done. You’re the type of person who keeps the background running so the front line can perform.

Key Skills

Exceptionally organised, able to manage multiple workflows, trackers, and processes without dropping the ball

Detail-oriented, strong habits around documentation, file structure, naming conventions, and task accuracy

Tech-savvy, confident using Microsoft 365, SharePoint, Excel, Teams, and CRM tools

Proactive and self-directed, spots gaps and solves problems without waiting to be told

Strong written communication, follows up clearly and professionally across departments

Process-minded, enjoys refining how things work and translating that into clear SOPs

Resilient and calm under pressure, keeps things moving even when timelines shift or requests pile up

Collaborative, works well with diverse teams (e.g. sales, support, regulatory, logistics)

Preferred Experience

2–4 years in operations, workflow coordination, logistics, or administration

Experience in medtech, logistics, SaaS, health, or manufacturing is a plus

Familiarity with CRM systems and shared cloud file structures

Experience working in a scaling or startup environment

What We Offer

A fast-paced, respectful, and collaborative team culture

Career progression pathways into operations management

Competitive salary, and the chance to work with cutting-edge medtech in a global environment