ABOUT HAWKE’S

Hawke’s Brewing Co. is proudly independent, doing things our own way and having a bloody good time doing it. We brew award-winning beer, run a cracking venue in Marrickville, and we’re growing fast across retail, wholesale, and hospitality.

POSITION SUMMARY

The Operations Assistant is a key support role within the business, responsible for providing broad operational, administrative, and coordination support across multiple areas of Hawke’s Brewing Co.

Reporting to the Head of Operations, this role is designed to keep day-to-day operations running smoothly by taking ownership of routine tasks, providing generalist support, and ensuring follow-through on the bits and pieces that keep the wheels turning.

This is a highly varied, full-time role, no two days will look the same, and it requires a proactive, organised, and resourceful individual who thrives in a fast-paced, dynamic environment. The role involves regular manual handling tasks, including moving boxes of merchandise and cases of beer, so a reasonable level of physical fitness is required to safely perform these duties.

KEY RESPONSIBILITIES

General Operations Support

Support ad-hoc project delivery and operational initiatives as required by the Head of Operations, ensuring timely execution and clear communication across relevant departments

Coordinate merchandise and point-of-sale stock orders, deliveries, and inventory tracking

Maintain operational registers, files, and shared documents

E-Commerce & Online Store Support

Manage online customer service enquiries and provide timely, professional responses

Pick, pack and fulfil online customer orders from our warehouse

Maintain accurate website stock levels and update products as required

Liaise with couriers and freight providers to resolve delivery issues

Assist with website updates or product changes in Shopify and Zoho Inventory

Office & Facilities

Assist with facility maintenance scheduling and defect tracking

Support management of office supplies, equipment, and general office tasks

Liaise with suppliers, contractors, and service providers

Help coordinate repairs, trades, or venue suppliers

Administration & Systems

Maintain operational task management systems (Asana)

Update records in Xero, Shopify, Zoho CRM, and other platforms

Prepare basic reporting and assist with data entry or reconciliations

Help document processes, SOPs, and operational resources

Assist with ad-hoc People & Culture admin (e.g. training tracking, onboarding tasks)

Provide general organisational support to the Head of Operations

ABOUT YOU

Skills & Experience

Previous experience in an administrative or operations role is favourable but not essential

Sharp organisational skills and the ability to keep multiple balls in the air

A keen eye for detail and a knack for seeing things through to the finish line

Clear, confident communicator who knows how to keep things moving and people informed

Comfortable managing competing priorities in a fast-moving environment

Tech-savvy and confident using (or learning) systems like Xero, Shopify, Asana, and Zoho CRM

Attributes

Proactive & self-motivated

Adaptable & comfortable with variety

Resourceful & solutions-oriented

Collaborative team player

Positive attitude & willingness to learn

Loves a checklist

WORKING AT HAWKE’S

Full-time role based in the brewery Marrickville (this is not a WFH role)

Beer and succulent chinese food perks and plenty of laughs

Be part of a fast-growing team that’s passionate about each other and great beer

Great opportunity to grow your career in operations as the business continues to scale

REPORTS TO

Head of Operations

APPLICATIONS

To apply, please apply via Seek.com.
Applications close 31st of May 2025.
No recruiters will be considered—please do not reach out.