Our participants, Our people, Our purpose

Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

A new role awaits

The APS5 Network Administrator at NDIA is responsible for providing technical assistance and resolving network issues. This role involves assisting in the
management and maintenance of the LAN/WAN infrastructure and configuring the Agency's ICT network. Additionally, the Administrator will write and update technical documentation and support change management activities.

The Agency ICT Services Branch is responsible for supporting all ICT systems and infrastructure excluding the primary business applications such as SAP CRM and Salesforce CRM.

Where you can add value

The position includes working with both internal and external stakeholders, responding to and resolving network incidents, and monitoring network performance to detect and resolve issues proactively. The Administrator will also execute network upgrades and expansions to support the Agency's growth and technological advancements.

• Providing NDIA staff with technical assistance and resolving NDIA network
  issues.
• Providing NDIA staff with technical assistance and resolving NDIA network
  issues.
• Writing technical documentation and ensuring existing documentation is
  accurate and up to date with the Agency's Network.
• Writing technical documentation and ensuring existing documentation is
  accurate and up to date with the Agency's Network.
• Working with internal and external stakeholders, providing responses and
  resolving network incidents.

Enough about us, let’s talk about you

You’re a dedicated professional with a strong foundation in ICT administering and are passionate about building reliability in processes. You have experience and skills from similar roles you will bring a keen eye for detail, a proactive approach to problem solving, and the ability to manage complex cases and projects. You are ready to leverage these skills in a dynamic environment where your contributions will directly impact the quality and integrity of our services.

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

While this role is ideally performed from Midland, WA, Surry Hills, NSW, Richmond, VIC and Geelong, VIC remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close 11:30pm Sunday 1 June 2025 AEST.

If you have any questions, please contact Nick Cousins on 0487 825 764 or email [email protected].

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact DFP Recruitment on 1300 138 337 or [email protected].

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

There are certain roles within the National Disability Insurance that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.