Seeking mature, motivated professional ready to make a real difference in the lives of people with disabilities. Royalty Healthcare is looking for passionate and experienced Service Manager to lead service delivery across Brisbane Southside and Ipswich regions.

As a Service manager, you will play a pivotal role in ensuring high-quality, person-centred service for our participants. You will manage and support a team of dedicated Support Workers, drive continuous improvement, and maintain strong relationships with participants, families and key stakeholders.

You will be a key link between our team and the people we support, leading with empathy, confidence and professionalism.

Duties include

Promote positive participant outcomes, independence, and inclusions.

Identify and manage risks, incidents and safeguarding issues.

Maintain compliance with NDIS standards, Child Safe Standards and WHS protocols.

Foster a supportive, values-based, and culturally safe work environment.

Manage rosters, staff allocations, and service coverage.

Coach, mentor, and train Support Workers to meet participant needs.

Guide staff through performance reviews, inductions and ongoing development.

Address feedback, concerns, and complaints from participants and staff.

Requirements

Experience in the disability/NDIS sector and working with people with mental health issues and challenging behaviours.

Relevant tertiary qualifications, experience in a leadership or service coordination desirable.

Valid Driver's Licence

Completion of the NDIS Worker Orientation Module.

Excellent communication, leadership and conflict resolution skills.

Proficient computer skills including MS Office and other administrative systems.

Strong organisational, interpersonal, and problem-solving skills.

Demonstrate understanding of participant rights and NDIS plan management.

Capacity to travel across Brisbane Southside, Ipswich, and occasionally to the offices in Strathpine as required.

Must have the right to work in Australia

Schedule:

8-hour workdays

Monday to Friday

On-Call duties that include out of office times.