About Queensland Computers

Queensland Computers is a fast-growing, values-driven IT services provider delivering high-performance solutions to businesses and government across regional Queensland. With a passion for technology and a commitment to service excellence, we help our clients thrive in an increasingly digital world through tailored hardware, managed services, and cloud solutions.

As a proudly regional company with deep community ties, we’ve grown rapidly by staying true to our core values: Be Passionate, Get it Done, and Have Integrity.

We’ve built a strong leadership team operating within the proven Entrepreneurial Operating System (EOS®) framework, bringing structure, accountability, and clarity to everything we do. With a focus on people, process, and purpose, Queensland Computers is positioned for its next exciting phase of growth.

This is an exceptional opportunity to join a company that’s serious about culture, growth, and operational excellence.

https://queenslandcomputers.com.au

The Opportunity

We’re looking for a hands-on Help Desk & IT Technical Support who’s passionate about technology and thrives on helping others solve problems. Reporting to the IT Manager, this role will be the go-to person for ensuring the reliability, performance, and ongoing support of our internal systems and devices across multiple school campuses.

You’ll work directly with staff and end users to resolve hardware, software, and network issues with a high level of customer service and professionalism. Whether it’s installing new devices, managing routine maintenance, troubleshooting system outages, or supporting cloud and server technologies, you’ll be a key part of keeping our tech humming and our people productive.

This is a fantastic opportunity for a technically minded professional who enjoys problem solving, continuous learning, and contributing to a supportive team culture.

The Role
As a Help Desk & IT Technical Support, you will play a central role in the day-to-day support of our schools ICT environment. Your work will empower educators and school staff to use technology effectively and efficiently. Your responsibilities will include:

User Support: Provide timely support for hardware, software, and network issues across workstations, laptops, mobile devices (including Apple), printers, and peripherals.

Technical Troubleshooting: Diagnose and resolve issues with servers, desktops, operating systems, network devices, and connectivity.

System Maintenance: Conduct regular maintenance and repair of ICT equipment to ensure reliability and performance.

Device & Network Management: Assist with configuration, deployment, and monitoring of PCs, servers, networking hardware, and cloud services.

Remote Support: Use remote access tools to support staff across multiple locations, ensuring minimal disruption to operations.

Technical Documentation: Maintain accurate records of equipment, configurations, and support activities to support accountability and improve future responses.

Training & Communication: Provide informal training and guidance to staff on how to best use technology tools and systems.

Continuous Improvement: Contribute to process enhancements, identify recurring issues, and suggest preventative strategies to reduce downtime and improve user experience.

The Ideal Person
You’re a problem solver with a strong technical foundation and a people-first attitude. You take pride in providing great service, are proactive in your approach, and can confidently work both independently and as part of a broader team.

Your background includes:

2+ years in a technical support or IT service role, ideally in a multi-site or education/enterprise environment

Solid understanding of Windows operating systems, device imaging, and PC/laptop troubleshooting

Experience supporting mobile devices (Apple and Android), printers, and peripherals

Knowledge of networking fundamentals, server hardware, and Microsoft Active Directory is highly desirable

Experience using remote support tools and helpdesk ticketing systems

Excellent communication skills and the ability to explain technical concepts to non-technical users

A strong service mindset, sense of ownership, and commitment to resolving issues efficiently

A relevant diploma or technical certification (e.g. CompTIA, Microsoft, Cisco, Apple) is preferred

A current Orange Card (or ability to obtain one) is required to work in a school environment

A current Blue Card (or ability to obtain one) is required to work in a school environment

Most importantly, you’ll align deeply with our values:

Be Passionate – bring energy, care, and pride to your work

Get it Done – deliver on commitments and drive tasks to completion

Have Integrity – do what’s right, not what’s easy

How to Apply

Submit your resume (max. 3 pages) and a cover letter (max. 2 pages) outlining how your skills and experience align with the responsibilities and values of this role.

Queensland Computers is committed to building a diverse and inclusive workforce and we encourage applications from people of all cultures, capabilities and backgrounds.