Want to make a difference in dental health with a global industry leader? Join Dentsply Sirona as a key part of our Customer Success team and help deliver smarter support experiences.

At Dentsply Sirona, we’re passionate about empowering dental professionals to provide better, safer, and faster care. As the world’s largest manufacturer of professional dental products and technologies, we bring innovative solutions to customers around the world.

We are currently seeking a Customer Success – Software Support (Help Desk) professional to join our dynamic and collaborative ANZ Customer Success team. Based in Australia, this role is essential to the delivery of high-quality software support and ensuring our customers enjoy a seamless and responsive experience.

What You’ll Do

Manage and triage incoming calls and emails in the Software Support queue

Assign and escalate service cases to the appropriate technician or technical level

Maintain daily scheduling of the Software Support team to manage planned and reactive work

Ensure accurate case data entry in Salesforce (contact info, priority, notes)

Invoice work orders efficiently, edit technician notes for professionalism and clarity

Prepare quotations and assist with product and customer complaints as needed

Support the Field Service and Sales teams to deliver timely software solutions

Drive performance by achieving high call-answering and case response rates

What You’ll Bring

3+ years of office administration and customer service experience

Experience handling and triaging incoming technical/service calls

Strong skills in MS Office (Word, Excel, PowerPoint) and CRM tools (e.g. Salesforce)

Excellent phone manner, strong organisational skills, and attention to detail

Ability to prioritise, multitask, and work in a fast-paced team environment

Experience in the dental industry and rostering/scheduling is an advantage

Why Join Us?

At Dentsply Sirona, you’ll be part of a one-team culture that values initiative, collaboration, and continuous learning. We believe in growing our people and celebrating success together.

🌏 About Dentsply Sirona

Dentsply Sirona is the world’s largest manufacturer of professional dental solutions. Our trusted brands have empowered dental professionals for over 130 years, helping them deliver better, safer, and faster care. Our global headquarters are in Charlotte, North Carolina, and we are proud to support over 15,000 employees worldwide.

Dentsply Sirona is an Equal Employment Opportunity employer. All qualified applicants will receive consideration regardless of race, colour, religion, gender, sexual orientation, gender identity, age, national origin, or disability.