Band 6 $97,411 - $106,180 per annum (plus super)

Temporary Full Time - 35 hours per week (includes rostered evening shift) and monthly weekend shift.

Tenure: 7 July 2025 to 9 October 2026

About Us

Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping complexes at Dandenong and Keysborough as well as the highly popular Dandenong Market.

Greater Dandenong City Council is the most culturally diverse locality in Australia, with residents from over 150 different birthplaces, nearly two-thirds of whom were born overseas. Key industries include manufacturing, health care and social assistance, retail trade, wholesale trade and transport.

We are a progressive organisation of exceptional character that offers a dynamic and rewarding work environment to approximately 900 employees. We recognise that our staff are vital to the delivery of excellent service to our community and the achievement of our long-term vision. We invest in the development of our people, and we strive to be a workplace that is respectful, engaged, accountable, creative and honest.

About the role

The Team Leader – Library Customer Experience works within the Creative and Engaged City Department and supervises the library and program officer teams who are based at the Springvale Community Hub and Dandenong Library. They will also be working within the new Community Hub in Keysborough, currently under construction.

Your primary purpose in this position is to:

· Develop, lead and maintain a team who celebrate outstanding library user experiences

· Lead initiatives that develop and enhance a library users' experience

· Supervise effective and efficient front-line library services which address community needs

· Lead, train and motivate the front-line team to provide a responsive and flexible community focused service

· Provide specialist advice for the development of programs and services that focus on developing the skills of the community and the library team

About you

The successful applicant will have demonstrated experience leading and motivating a large team. They will be able to communicate clearly, work collaboratively and advocate on behalf of a diverse group of people. They will have experience in successful program and project delivery and will be able to work within defined operational workflows. A background in library services and understanding of library trends is desirable.

Please ensure you address the key selection criteria outlined in the position description as part of your application.

You may be required to undertake practical testing, work preference profiling / psychometric testing, functional capacity assessment (physical) or aptitude testing.

The successful candidate will be asked to produce a valid Working with Children Check and will be asked to consent to a national police check (and where relevant an 'international criminal history check'), subject to the operation of spent conviction laws. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

Benefits of working with us

Council believes in providing an environment where staff thrive, both in the work they do and in how they learn and develop as people and professionals.

Our workplace has an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.

Our benefits include

· Competitive salary

· Salary sacrifice childcare (where available)

· Flexible working options supported including hybrid work

· Access to learning & development programs including study assistance

· Reward & recognition programs

· Health initiatives

· Access to our support and wellbeing programs

· A vibrant social club

For more information about our benefits, please visit our careers page: Working with Us

Council will consider flexible working arrangements for all positions. We embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.

Council is commitment to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm.

To apply

To apply for this position please complete the online application form, including your resume and a very brief cover letter. You will be required to answer selection questions as part of the application process. The selection process also includes the requirement for reference checks.

Position Description - Team Leader – Library CustomerExperience – 333.1 KB

Applications close: 5pm, Friday, 30 May 2025

Further information: Karmel Savahl, 8571 1717