Job No.: 679948

Location: Clayton and Peninsula campuses

Employment Type: Casual

Remuneration: HEW 1, $36.99 per hour (loaded casual rate)

• Work flexibly to suit your schedule!
• Earn some extra cash through your exceptional customer service skills on evenings and weekends!
• Get a glimpse into the exciting life of MPAC in supporting our events!

The Opportunity

Our team, at the Monash University Performing Arts Centres, are looking for experienced customer service staff to join our Front of House team. Representing MPAC, across five unique performing arts venues, you will be the first point of interaction for our visitors, ensuring they feel welcomed and comfortable in attending the range of events we have to offer. Some of your other key duties will include:

• Representing MPAC at all times whilst on duty, in a positive and warm manner
• Proactively engaging customers, and responding to customer needs
• Ensuring OH&S procedures are understood and adhered to at all times
• Ensuring amenities and facilities are maintained in clean and safe manner at all times to welcome patrons
• Checking tickets and ushering patrons to seats (including those with access requirements)

About YOU!

To be successfully considered for these opportunities, you will have demonstrated face-to-face customer service experience acquired ideally, within the performing arts, or hospitality industries. You will demonstrate high levels of customer service experience through a warm and welcoming personality whilst also being able to display empathy at all times. You will be a strong team player and enjoy collaborating with others with a key focus on safety and appropriate process and procedure adherence. A current, up-to-date Working with Children Check and RSA certificate are essential to be considered. First Aid and/or emergency management training or experience is highly regarded, and candidates with tour guide experience are also encouraged to apply.

About Monash University

At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.

We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Learn more about Monash.

Be part of our story. Work with us to #ChangeIt.

We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.

To Apply

To submit your application, please include:

An updated Resume highlighting relevant experience and qualifications; and

A cover letter addressing your skills and experience relevant to the position described above.

For instructions on how to apply, please refer to “How to apply for Monash Jobs”.

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.

We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at [email protected] in an email titled 'Reasonable Adjustments Request' for a confidential discussion.

Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.

Enquiries: Tristan Watson, Front of House Coordinator, Monash University Performing Arts Centres, +61 3 9905 1698

Statement Of Duties: Front of House Ushers

Closing Date: Friday 30 May 2025, 11:55 pm AEST