Job Description
Our client is a federal government organisation with offices throughout Australia. Due to growth, they are seeking a Integration Support Specialist to join the team in their Richmond or Geelong office.

Opportunity

• Market Day Rate
• 2-year term (12 month initial term + 12 month extension)
• Richmond or Geelong
• Baseline clearance desirable

Key duties and responsibilities

• Maintain and configure MuleSoft and IBM API Connect API's and applications.
• Undertake testing of APIs and the environments as required.
• Monitor and report on end-to-end API health, performance, and statistics.
• Troubleshoot MuleSoft and IBM API Connect issues and work with external vendors to resolve them.
• Work closely with level three technical and development teams to investigate and resolve complex incidents.
• Become familiar with the authentication system to help Partners with authentication problems.
• Use strong verbal and written communication skills to deal with technical and business staff up to management level.
• Collate, analyse, and produce customised reports and dashboards as required in consultation with IT and business teams.
• Raise support tickets and liaise with external vendors.
• Develop and maintain documentation on support processes, policies, and configuration.
• Manage confidential and sensitive information.
• Apply best practice ITIL methodology for incident management and service requests.
• May be working as part of a team (e.g., Business Analyst, Test Analyst, MuleSoft Developers), actively participating in prioritising and tracking system improvements via monthly sprints.
• Attend daily stand ups to review and discuss system improvements with developers and other third- party vendors.
• Produce deliverables in accordance with project schedules.
• Identify opportunities for process improvements, and liaise with business areas and teams to recommend enhancements.
• Maintain documentation, processes and decisions to support knowledge transfer and future enhancements including the team's.

About you?

• More than 5 years' experience working with API's and/or Integration.
• Proven experience working in high-pressured environments.
• Repeated experience in Scrum/Agile methodologies
• 'Quality focused' approach to develop, improve, and implement streamlined processes.
• Ability to work in DevOps environment and configure and support CI/CD functions.
• Strong understanding of API and integration technologies, with the ability to quickly grasp new products and adapt to complex mission critical environments.
• Demonstrable experience in administration and configuration of MuleSoft or IBM API Connect
• Exposure to CRM systems is beneficial.
• Excellent communication skills.
• Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.

Application Process
Please send your CV in confidence to [email protected]

Successful applicants will be required to complete a Key Selection Criteria response to be provided if shortlisted. Proof of Australian Citizenship is required along with national criminal history and federal background checks.