Job Title: Venue Manager – Retail, Café, Production & Events
Location: Swan Valley, Perth, WA
Employment Type: Full-time

(Monday to Friday, including weekend coverage when required)

Salary: $70-$80,000 per annum

Who We Are

Nestled in the scenic Swan Valley, our Western Australian business blends retail, café service, production, and tourism/events into a single vibrant destination. We take pride in creating high-quality offerings, delivering unforgettable experiences, and providing top-tier service to both locals and tourists. As we grow, we’re looking for a skilled and proactive Venue Manager to take charge of our diverse operations.

About the Opportunity

This role is ideal for a driven leader who thrives in a fast-paced environment and enjoys variety. As Venue Manager, you’ll oversee our café, retail store, production facility, and tour/events program. You’ll manage people, uphold compliance, drive financial results, and keep operations running smoothly.

Your Key Responsibilities

Operational Excellence

Lead the daily operations of our café, retail space, and production zones to ensure seamless service and operational efficiency

Ensure all areas comply with food safety, WHS, and environmental health standards

Work cross-functionally to align operations with seasonal trends and business needs

Refine and uphold SOPs for consistency and quality

Represent the House of Honey in dealings with customers, suppliers, tour operators, and tourism/government organisations

Team Leadership & Compliance

Plan workforce needs and manage recruitment from job ads to onboarding

Oversee rosters, conduct performance reviews, and drive staff development

Handle performance issues professionally and offer ongoing coaching

Maintain HR compliance, including VEVO checks, visa documentation, and Fair Work obligations

Payroll & Employment Standards

Oversee payroll processes, leave management, and timesheet approvals

Ensure staff pay aligns with Modern Awards and legal requirements

Maintain accurate employee classifications and records

Manage any workers’ compensation claims and facilitate return-to-work plans

Financial Oversight

Track labour costs and budget performance to meet profitability targets

Approve supplier invoices and manage accounts payable using Xero

Issue quotes and invoices to clients and chase outstanding receivables

Assist in financial reporting for month-end and EOFY

Inventory & Stock Control

Monitor and manage stock levels for retail, packaging, and production

Forecast product demand, liaise with suppliers, and complete EOFY stocktakes

Keep systems, inventory and documentation accurate and up to date

Health & Safety

Foster a safe work environment in line with WHS standards

Hold or be willing to obtain Food Safety Supervisor certification

· Maintain valid Responsible Service of Alcohol (RSA) and Approved Manager certification to comply with licensing regulations

Manage incident responses and support staff returning to work

Event & Tour Management

Coordinate events and guided tours, managing all client contact

Schedule staff and manage logistics for smooth event execution

Prepare and track event-related invoices

Partner with the front-of-house and marketing teams to promote our offerings and exceed guest expectations

What You’ll Bring

At least 5 years’ experience managing venues in hospitality, retail, or production

Strong financial acumen and payroll admin skills (ideally with Xero)

Demonstrated leadership and people management ability

Solid understanding of HR law, Modern Awards, and compliance

Stock control and inventory forecasting experience

Experience running events/tours and managing bookings/invoicing

Excellent communication and interpersonal skills

Organised, efficient, and a natural multitasker

Desirable Extras

Food Safety Supervisor qualification (or willingness to obtain)

Proven recruitment/interviewing expertise

Experience managing international/visa staff and WHS paperwork

Background in tourism or a busy retail environment

Strong written and verbal communication

Familiarity with Lightspeed, Microsoft Office, and Shopify

To apply, send your resume and (a considered cover letter goes a long way) to Atria Muchtar at [email protected] with the subject line:
Your Name |VM | The House of Honey

We appreciate all applications, but only shortlisted candidates will be contacted.