Division: Corporate Services

Business Unit: Information & Digital Technology

Title: Applications Support Officer, Temporary - Full-time Role, 35 hours per week

Salary Range: $83247.74 to $96747.95 per annum + super (subject to skills and experience)\

Who we are:

Stretching from Palm Beach to Manly, the Northern Beaches boasts more than half of all the beaches in Sydney and a population of more than 270,000. Northern Beaches Council strives to deliver the highest quality services to our community.

Join us and you’ll be part of an organisation committed to promoting sustainable growth, leading the community, protecting our environment and creating a great future for the Northern Beaches.

Northern Beaches Council is committed to safeguarding children and young people. Council acknowledges that protecting the safety of children and young people is a whole of community responsibility and is everyone’s business.

Working with us:

Northern Beaches Council provides a comprehensive range of benefits focused on our employees’ lifestyle, health and wellbeing, recognition and career development.

In this role you’ll enjoy -

• Professional development and training opportunities
• Genuine work-life balance and flexible working arrangements
• Values based culture and a teams-oriented working environment
• High level of technological innovation and systems

Our opportunity :
The role is responsible for working closely with internal stakeholders, to support and enhance the Council's core applications (including TechnologyOne), and has the following key focus areas:
1) Triage incidents and requests related to Council's core applications, taking action to investigate, prioritise, and resolve or escalate as appropriate.
2) Provide a great customer experience and enhance user competency by providing ongoing application support and guidance
3) Create and maintain knowledge articles including how-to and technical guides to the support users and ensure knowledge retention.

About you :
We’re looking for an enthusiastic Applications Support Officer to join our team. You’ll have the ability to learn and adapt to new systems quickly. You will provide quality support through Council’s ITSM practices, prioritising requests and incidents, and engaging effectively and clearly with users. You will be customer centric and driven to continually increase systems knowledge by ensuring quality documentation is developed, maintained and shared.

Additional Information:

Position Description

Applications close on: 29th May 2025.

Expected Interview Date: 5th June 2025.

Questions? Please call Karen McLoughlin on 02 8495 6163.

Northern Beaches Council is a diverse and inclusive employer and encourages applications from differently abled candidates. Reasonable adjustments to the workplace may be made where these are required.

If you would like to contact us to discuss your specific circumstances, please contact the hiring manager for this role. If you do not feel comfortable to do so, please contact HR Services on (02) 8495 5070.