The PARED Foundation, a not-for-profit organisation, was established in 1982 and operates Tangara School for Girls, Redfield College, Montgrove College, and Wollemi College. With a strong Catholic ethos and a unique one-to-one mentoring system, PARED schools stand out as family schools, providing for the overall development of students and assisting parents to be more effective educators of their children. Learn more here www.pared.edu.au

We have an exciting opportunity for a 1st level Helpdesk Support Officer to commence in a permanent full time role. Reporting to the ICT Manager, the successful incumbent will provide technical support to staff, students and our parent community across four school sites based in Sydney’s north-west and greater west.

With a strong customer service focus, the Helpdesk Support Officer will be responsible for the following:

Provide 1st level technical support for various hardware, software, and network-related issues

Escalate issues to Level 2 & 3 Support Officers or other IT team members, as required

Work with team members to identify trends in user issues and support the implementation of appropriate solutions to prevent recurrence

Ensure timely and effective communication with customers regarding the status of their support request

Maintain accurate records of support requests and related data

Ensure own duties are completed in line with IT policies, procedures, and standards

Stay up to date with emerging trends and technologies in a helpdesk support environment

Key Skills and Experience:

Tertiary qualifications in computer science (or similar) or relevant industry experience

Demonstrable experience within a 1st helpdesk support function, supporting a large customer base preferred (but not essential)

Knowledge of hardware, software, and network-related issues (Intune, Azure AD, Google Suite Management, Aruba network)

Experience with remote desktop support tools and ticketing systems preferred (but not essential)

Excellent problem-solving and analytical skills

Strong communication and interpersonal skills coupled with a customer service focus

Ability to work independently and/or in a team

Current and valid driver’s licence and access to a reliable vehicle (to travel between PARED School sites as required)

Desirable

Previous experience working in the education sector would be highly regarded.

ITIL Foundation certification or similar

Please note that the successful applicant will be required to obtain and maintain a current NSW Working with Children Check, and be eligible to work in Australia without visa restrictions.

If you are looking for your next role and would like to work with professionals who value teamwork, please apply via SEEK with an updated CV and a short cover letter addressing the role's requirements.

We kindly request no contact from Recruitment Agencies at this time.