About QIMR Berghofer:

QIMR Berghofer is a world-leading translational medical research institute focused on improving health by developing new diagnostics, better treatments and prevention strategies, specifically in the areas of Cancer, Infection and Inflammation, Brain and Mental Health, and Population Health. Based in Herston, Brisbane and working in close collaboration with clinicians and other research institutes, QIMR Berghofer is home to more than 600 scientists, students and non-research staff.

About the Engagement and Advancement Department:

This position is part of the Engagement and Advancement Department (E&A), reporting to the Individual Giving Associate, as part of the Philanthropy and Fundraising team. E&A is responsible for generating fundraising revenue to support QIMR Berghofer’s research programs and protecting and strengthening the Institute’s reputation for research excellence.

Role Purpose / Responsibilities:

Applications are invited for an enthusiastic team player with a flair for communication and customer service. As a key member of the Fundraising and Philanthropy team, you will care for QIMR Berghofer’s donors, process and receipt donations, support fundraising events and campaigns and assist in maintaining the CRM.

The following duties will apply:

• Enter and process all donations to QIMR Berghofer, issue receipts and resolve donation-related concerns in an accurate and timely manner.
• Assist with the reconciliation of donations from all sources recorded in Raiser’s Edge in collaboration with the Finance team.
• Assist with the reporting and transfer of designated gifts, including collating gift agreements.
• Manage the donations phone line and SupportUs inbox. This includes donation intentions, complaints, and requests to update personal information or change communication preferences.
• Coordinate acknowledgement of giving milestones, donor birthday and sympathy cards.
• Perform daily engagement activities, including making welcome and thank you calls and sending welcome packs.
• Support donor event logistics and on-the-day support as required.
• Record RSVPs for Fundraising and Philanthropy events in Raiser’s Edge NXT.
• Support the regular giving program, including the set-up of new regular gifts, updating existing regular gift information, proactive declined gift management, and processing cancellations.
• Provide a high standard of customer care, ensuring consistent thanking and acknowledgement of new donors.
• Work collaboratively with the Database Specialist and team members to implement and uphold data integrity protocols to ensure accurate recording and reporting on gifts, donors, funders and stewardship actions.

About you:

To be successful in this role, you will have demonstrated experience in a similar fundraising or customer service role, along with proficiency in using a CRM or fundraising software (preferably Raiser’s Edge NXT). You will be a natural communicator with strong attention to detail and a commitment to providing an exceptional experience to QIMR Berghofer’s donors.

Please refer to the position description on the QIMR Berghofer Careers website for a full list of responsibilities and key selection criteria.

Remuneration: The salary range is $74,999 - $83,810 p.a. plus super and generous salary packaging. This is a full-time, permanent appointment.

For further information: please contact Bethany Smith E: [email protected] P: 07 3845 3026

Closing Date: Sunday, 1 June 2025

To submit an application: use the APPLY button. All applicants must supply the following documents: Resume and Cover letter addressing the selection criteria outlined in the Position Description.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

What we offer:

• Salary Packaging
• State of the art facilities
• Stimulating work setting focussed on cutting edge medical research
• Supportive and collaborative team environment
• Parental Leave provisions