Customer Onboarding Manager

• $120k - $140k per year + Super
• Fast growing business
• Sydney CBD Location
• Lead and develop a high-performing team

Our client, a high-growth organisation in the fintech space, is seeking a Customer Onboarding Manager to drive performance, compliance, and process improvement within their onboarding team.

About the Role
In this key leadership position, you’ll be responsible for leading a team of Customer Verification Analysts focused on KYC/AML compliance and delivering a seamless merchant onboarding experience.

Key Responsibilities

• Manage, coach, and develop a high-performing team
• Oversee onboarding operations and ensure compliance with regulatory standards
• Act as the point of escalation for complex onboarding or risk issues
• Drive continuous improvement initiatives to enhance team productivity
• Collaborate across teams to support exceptional customer outcomes

What You’ll Bring

• 3–5 years’ experience in team leadership roles
• Strong background in AML/KYC regulations and operational compliance
• Financial services experience (ideal but not essential)
• A collaborative leadership style and strong communication skills
• Passion for process improvement and delivering against KPIs

Why Apply?
This is a fantastic opportunity to join a business in growth mode and truly make an impact. You’ll be part of a collaborative and supportive environment where initiative is celebrated and your leadership will be highly valued. Due to the nature of the role, you will need to physically be in the office in the city, five days a week.

👉 Apply now and lead from the front in this exciting opportunity!