Joining QRO you will have opportunities for continued learning, growth and career development. To find out more about working for QRO please see attached candidate information pack.

Your typical day as a Team Leader working in the QRO's Debt Management Centre may include:
• Lead a team of approximately 18 Service Officers and Debt Resolution Officers.
• Reporting on debt portfolio collection outcomes against established benchmarks to ensure strong productivity whilst maintaining a strong client centric approach.
• Facilitate team and individual development and build a positive and participative culture aligned to our values and expectations.
• Provide agile, visible leadership utilising advanced problem-solving skills.
• Developing and maintaining relationships with internal staff and stakeholders,
and
• Participating in regular leadership meetings.

You will be supported by a positive, constructive team and group leaders as you do your work.

To be successful in this role you will need to demonstrate:
• Working knowledge of digital and data technologies/systems.
• Strong interpersonal skills and resilience.
• The capability to analyse, interpret and apply legislation and/or policy to achieve successful outcomes.
• High level of interpersonal and influential communication skills within a client-focused environment.

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.

We welcome applicants to share with the contact officer any health condition, disability, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.

If you are interested in this role - click “Apply” to be redirected to the full advertisement, including role description and contact details.

Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.

Job Ad Reference: QLD/637049/25

Closing Date: Thursday, 29 May 2025