Join a leading global manufacturer in the heart of Western Sydney committed to delivering innovative products. As they continue to expand, they are seeking a dedicated and customer-focused individual to join their friendly and collaborative team.

The Company.

Our client has evolved into a global leader in identification and safety solutions, serving thousands of customers across various industries, including electronics, manufacturing, construction, education, and healthcare. Their extensive product portfolio encompasses high-performance labels and devices.

Key Responsibilities.

• Ensure positive outcomes in all internal and external interactions.
• Engage with customers in a polite and professional manner.
• Effectively manage time and resolve issues promptly.
• Take responsibility for the outcomes of all interactions.
• Visitor Management: Screen and sign in visitors appropriately.
• Working closely with internal teams (sales, warehouse, production, accounts) to ensure smooth operations
• Answer incoming calls promptly and professionally.
• Address customer queries over the phone in an appropriate manner
• Resolve customer issues and identify opportunities for upselling and cross-selling in line with KPIs.
• Maintain a safe working environment and adhere to all policies and procedures

The Candidate.

• Has experience in customer service, order processing, or sales support
• Is proactive, organised, and solutions focused
• Ability to build strong relationships with both internal teams and external clients.
• Proficient in MS Office, SAP or similar systems are highly regarded
• Competent in utilising various computer applications and software to enhance productivity and efficiency.
• Pays close attention to detail, ensuring accuracy and quality in all tasks.
• Takes initiative to identify issues and implement solutions promptly.
• Possesses excellent verbal and written communication skills, facilitating clear and effective interactions.

Benefits.

• Part of Global company with strong local presence
• On-site Parking
• Enjoy a positive, energetic team environment that values initiative and collaboration
• Build long-term relationships with customers
• Career development opportunities