About Us:

Leah Bett Nursing Services is a dedicated provider of high-quality disability support services under the National Disability Insurance Scheme (NDIS). We are committed to empowering individuals with disabilities by providing tailored support that enhances their independence and overall well-being.

Position Overview:

We are seeking a highly organised and experienced Senior Administration Officer to join our team in the NDIS sector. In this role, you will play a key part in supporting the efficient operation of our organisation by overseeing administrative functions, ensuring compliance with NDIS requirements, and providing support to management and frontline teams. The ideal candidate will have strong administrative experience, excellent attention to detail, and a thorough understanding of the NDIS framework and processes.

Key Responsibilities

• Oversee and manage day-to-day administrative functions to ensure smooth business operations.

• Oversee and maintain accurate records, databases, and participant files in the operating system.

• Oversee and ensure that incident reports, feedback, complaints, and their respective registers are up to date.

• Oversee, manage, and liaise with internal and external stakeholders regarding participants' appointments and other general inquiries.

• Oversee and manage IT issues with the outsourced IT provider in a timely manner.

• Oversee and manage travel, accommodation, and car hire for management and participants.

• Assist in coordinating meetings with internal and external stakeholders, including preparing and keeping records of meeting minutes and agendas.

• Liaise with and assist senior management to ensure operational compliance with NDIS Practice Standards and NDIS Quality and Safeguards Commission requirements, including participant progress notes, medication charts, other charts, and/or documentation as required by internal and external stakeholders.

• Liaise with and assist senior management in reviewing and updating policies and procedures.

• Liaise with and assist senior management in implementing and improving company risk management frameworks.

• Liaise with and assist senior management in preparing for internal and external audits, including reviewing audit policies, procedures, records, and documentation.

• Participate in a rotating on-call schedule outside of regular working hours.

• Perform ad-hoc duties as required by senior management.

Skills & Experience:

• Proven experience in an administrative role, preferably within the NDIS, healthcare, disability, or community services sector.

• Strong knowledge of NDIS guidelines, compliance, and participant management.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and NDIS management systems.

• Strong organisational, problem-solving, and multitasking skills.

• Ability to communicate effectively with diverse stakeholders, including participants, families, and external agencies.

• High level of discretion and ability to handle sensitive information.

• Formal qualifications in Business Administration, Community Services, or a related field.

• Experience with NDIS audit preparation and risk management.

• Experience supervising or mentoring a small team.

Why Join Us?

• A rewarding career in a purpose-driven NDIS organization.

• Supportive and inclusive team environment.

• Opportunities for professional development and career growth.

• Competitive salary package and employee benefits.