About Us:
Neighbourhood is a full-service digital agency that's growing fast! We're all about humanising sales and marketing for ambitious brands, both here in Australia and around the world. As a HubSpot Diamond Partner, we're right in the thick of a booming industry, helping clients with everything from customer experience to integrations, tech, and automation across their marketing, sales, and customer service. We partner with clients in tech, e-commerce, and professional services to deliver real value and help them grow. Because things are moving so quickly, we're on the lookout for a leader to join our team and help us create a better experience for both our customers and our people.

What You’ll Do:

Be the Client Champion: Build strong, lasting relationships with our key clients, understanding their needs and proactively identifying opportunities for growth.

Lead & Inspire: Mentor and develop our Project Managers, empowering them to achieve their full potential and deliver exceptional results.

Drive Growth: Collaborate with our sales team to identify and pursue upsell and cross-sell opportunities, expanding our client relationships and driving revenue growth.

Ensure Success: Oversee project delivery, ensuring projects are completed on time, within budget, and to the highest quality standards.

Make an Impact: Implement process improvements to enhance team efficiency and client satisfaction, making a tangible difference in our agency’s performance.

Who We’re Looking For:

6+ years of experience in a digital agency environment

Proven track record of growing and retaining client accounts

Experience leading and developing teams

Strong commercial acumen—knows how to protect margin and drive upsell

Excellent communication, interpersonal, and presentation skills (e.g., presenting strategic plans to C-level executives)

Comfortable with HubSpot (or similar CRM/marketing automation platforms)

Experience with project management tools (ClickUp)

Most importantly: A proactive, solutions-focused mindset, a collaborative spirit, and a “no ego” attitude

Why Join Us?
😃 Work for a company that genuinely wants their staff to be happy
🏕️ 1 week paid company retreat each year (think Hamilton Island, Bali, or a cruise!)
💪 Wellness/gym membership allowance
🥇 Gain experience with Australia’s #1 HubSpot Diamond Agency
👪 Be part of a passionate, fun, and supportive team
📈 Make a real impact on the business and your own career
🌐 Work with exciting international and national brands
⚡ Free coffee, snacks, Red Bull, Beer & Wine/Vodka on tap
🍻 Flexible Fridays—full or half-day, your choice
🐶 Office dogs (bring your own if they love attention!)