Call or Contact Centre Operator – NSW Government
Location: Maitland Contact Centre, NSW
Employment Type: Contract (May 2025 – November 2025)
Pay Rate: $34.59 per hour + Super
Hours: 35 hours per week | 7-hour shifts | Rotating Roster (Monday-Sunday)

Join a dynamic NSW Government team as a Call or Contact Centre Operator at the Maitland Contact Centre. We're looking for motivated individuals to deliver exceptional customer service in a high-volume environment.

You’ll be working on a 6am–10pm rotating roster, Monday through Sunday, including public holidays. Rosters rotate every two weeks – alternating between early, mid, and late shifts.

What You'll Do:

• Handle inbound customer enquiries via phone and email
• Accurately input data and resolve customer concerns
• Apply strong communication and problem-solving skills
• Use multiple systems and adapt to new software quickly
• Work independently post-training with ongoing team support

What We're Looking For

• 2–3 years’ experience in customer service (call centre, retail, admin)
• Excellent verbal and written communication skills
• Proficient in Microsoft Outlook, Teams, and basic computer skills
• Strong typing, email etiquette, and system navigation
• Experience in government or office settings desirable
• Must be based in NSW and able to work on-site at Maitland

Training & Onboarding

• Location: Maitland Contact Centre
• Duration: 10–12 weeks full-time (classroom style training and nesting)
• Daily attendance required during training for optimal onboarding

Hybrid Work (Post-Training – Subject to Assessment)

• Not 100% remote
• Hybrid options available after assessment
• Must attend on-site at least 1 day per week post training
• Reliable internet and mobile phone required if working from home
• Internet speed test required for hybrid eligibility