About the Role:
We’re looking for a skilled and motivated IT Operations & Service Delivery Specialist to support a International Banks branch, regional, and head office teams by ensuring smooth, secure, and reliable IT operations. This is a hands-on role requiring deep technical knowledge, a proactive mindset, and a strong customer service approach.

Key Responsibilities:

• Provide consistent IT support and service delivery to internal users and stakeholders.
• Understand and work effectively within the Bank’s systems, processes, and policies.
• Maintain IT knowledge libraries to support long-term business needs.
• Manage and maintain key IT systems, including VMware, Windows Server 2022, Active Directory/Entra, CISCO VOIP, VDI, AVD, and Intune.
• Oversee IT security tasks such as token and certificate checks, security reporting, and patch management.
• Handle IT asset and inventory management, including backups, restores, and access reviews.
• Manage Service Desk operations: ticket tracking, escalation, and resolution.
• Maintain IT documentation, status checklists, and manage an after-hours support roster.
• Execute software and application updates, patches, and releases.
• Ensure compliance with internal IT policies, ITSM/ITIL frameworks, and industry standards.
• Lead incident, problem, change, and release management processes.
• Administer IT Operations tools (Event Log Analyzer, PAM, SEIM, Vulnerability Management, etc.).

What We’re Looking For:

• Tertiary qualification in IT or related field, with relevant certifications (e.g., ITSM).
• 5+ years of senior-level experience in IT Operations and Systems Administration.
• Strong knowledge of IT security, risk management, SDLC, and governance.
• Hands-on experience with enterprise systems and user access management.
• Ability to manage technical projects and provide clear IT reporting.
• Strong communication skills and a proactive, solution-focused approach.