Position Summary:

Are you a tech-savvy problem solver who loves a good challenge? As our new Technology Solutions Specialist, you'll be the superhero ensuring our clients' technology aligns with our standards while also executing strategic IT projects. This role is perfect for someone who enjoys proactive tech management and hands-on project work. Plus, you'll be part of our exciting growth journey!

Essential Duties and Responsibilities:

You'll join our high-performing Professional Services and Technology Alignment Teams and work on diverse IT requests and incidents from our clients.

Responsibilities include, but are not limited to, the following:

Conducting regular onsite assessments to ensure our clients' tech is up to required standards.

Get to know clients' technical environments like the back of your hand—hardware, software, cloud services, you name it.

Team up with our Technology Success Managers (TSMs) to discuss findings and whip up recommendations.

Build strong relationships with clients through regular visits and proactive communication.

Document configurations and create a treasure trove of information for the team.

Manage IT projects from start to finish, ensuring everything runs smoothly and meets goals.

Provide technical expertise for projects, whether setting up new hardware, migrating data, or updating systems.

Be the go-to person for resolving urgent tech issues from the service desk.

Share your knowledge with project teams, clients, and stakeholders.

Ensure projects are delivered on time, within scope, and on budget, and make everyone happy.

Qualifications & Skill Requirements:

Minimum Qualifications & Skill Requirements:

At least five years of MSP experience in a similar role.

Excellent communication skills (written, verbal and listening)

Customer-oriented and cool-tempered.

A strong customer advocacy focus.

Experience in project management and technical expertise in relevant technology.

Current certifications in any of the Microsoft Infrastructure, Modern Work, and Security tracks (e.g. MS-900, MD-102, AZ-104, etc)

Ability to work independently and collaboratively with various teams.

Detail-oriented and proactive in identifying and addressing potential issues.

Preferred Qualifications:

Accounting Application (i.e. MYOB AE, MYOB AO, APS, Handisoft) support exposure/experience

Aged Care and Medical application exposure/experience

Other vendor certifications, such as 3CX, Comptia A+, Network+, are a plus.

Technical Skills:

Strong knowledge and experience with Microsoft products, including Windows Server and Microsoft 365.

Excellent Active Directory and Hyper-V experience.

Experience with 3CX, Sophos XG/XGS and Ubiquiti Gateways and Access Points.

Strong M365 administration & support experience.

Understanding of PC operating systems and software in web-based applications.

About T4 Group:

Hey there! We're T4 Group, a cybersecurity-led Technology Success Provider (TSP) that specialises in helping small to medium-sized businesses—especially those in the financial, legal, health, and aged care sectors—operate securely, efficiently, and with confidence. We're ISO 27001 certified and known for delivering top-notch IT and cybersecurity services that align with our clients' business outcomes, not just technical uptime. We're expanding regionally and looking for someone awesome to join our team!.

Core Values:

GSD—Get Stuff Done: We value execution. We act decisively, follow through, and don't put off what must be done today until tomorrow.

Think: We solve problems with both critical thinking and creativity, always looking for ways to deliver meaningful value.

Don't Wing It: We uphold the highest standards of quality, professionalism, and integrity. We prepare, verify, and ensure excellence in delivery.

Benefits:

Attractive annual base salary

Opportunities for exposure to a wide variety of industries and technologies

Personal growth and the ability to contribute to the business

Supportive & social team culture & outings

Flexible working arrangements