Employment Type – Permanent, Full Time Position

Classification – Senior Officer Grade B

Title- Director Patient Support Services

Position Number: 603546

Salary – $145,253 - $162,877 (Plus Super)

Location – North Canberra Hospital Bruce, ACT

Section – Patient Flow Unit

Closing Date – 3rd June 2025

What can we offer you:

• City living without the traffic – click her to see why you should live in Canberra.
• Competitive pay rates and excellent working conditions.
• Salary Packaging with many options that provide full fringe benefits tax concessions.
• Flexible working conditions.
• 11.5% Superannuation.

About the Hospital:

North Canberra Hospital (formerly Calvary Public Hospital Bruce) and Clare Holland House are now run and operated by Canberra Health Services (CHS)

This is a significant milestone as the ACT Government moves towards delivering a new billion-dollar hospital on Canberra’s Northside.

The current North Canberra Hospital is a level 4 hospital that provides a range of acute and sub-acute services including community based care to the residents of the northside of Canberra and Southern NSW. North Canberra Hospital (NCH) is a 270 public hospital located in Canberra’s expanding northside. North Canberra Hospital operates a 24 hour Emergency Department. Inpatient services include general medicine, surgery, maternity, mental health and critical care.

Other service modalities include day surgery, specialist outpatient clinics, Hospital in the Home and the Geriatric Rapid Acute Care Evaluation service that reaches into aged care facilities across the ACT.

The new Northside Hospital will be built on the existing Calvary Hospital campus in Bruce. It will be a modern, state-of-the-art hospital for patients, visitors and its workforce and will provide more beds and increased services. Until then, it's business as usual at the NCH, and we'll keep providing high-quality care to our patients and community.

About the role:

The Nursing and Midwifery branch is the professional lead for nursing and midwifery on the North Canberra Hospital (NCH). It provides service delivery of the Patient Support Services (PSS), Patient Flow Unit, Clinical Learning and Development, and Nursing and Midwifery professional functions.

Under the limited direction of the Director of Patient Flow you will be responsible for the day-to-day management of Patient Support Services. This includes:

• Clinical Support Officers (ward support).
• Staff Allocation Officers.
• Ward Service Officers (general and surgical wards and operating theatres).
• Mortuary.
• Switchboard operators.
• Mailroom officer.
• Accommodation officer.

As a senior leader within PSS, this role requires a person who can inspire, energise, and positively influence team and individual outcomes. The role is responsible for supervising, management, and motivating a team to provide exceptional healthcare and support to clinicians, patients, and their families at NCH.

This position requires a leader with a strong, considered, and engaging people focus to successfully deliver and drive a culture of respect and a desire to achieve customer service excellence. The ideal candidate will possess an innate ability to draw on the rights skills in a contextually and environmentally appropriate manner, align team performance and development capacity to achieve organisational objectives. Model commitment to continual learning, encourage ongoing development and engaging the right people to do the right roles.

For more information regarding the position duties click here for the Position Description.

How to apply:

Applications must be submitted through the e-recruitment system. Email applications will not be accepted;

• Applications must include a copy of a current CV and details for at least 2 professional referees.
• A maximum two page pitch outlining your skills, knowledge, and experience and why you should be considered for this role. You should take into consideration the selection criteria when drafting your response. This document is required and must be submitted to be considered for the role.
• Where possible include specific relevant examples of your work.

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

Please note prior to commencement successful candidates will be required to:

• Undergo a pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

If you would like further information regarding this opportunity, please contact Leanne Done, [email protected]

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A merit pool may be established from this recruitment process and will be used for the next 12 months to fill various positions both on a temporary and permanent basis with full-time and part-time opportunities available.